FBA/MFN Vertical reputed company, Content Management, SP Support
Job title: FBA/MFN Vertical reputed company, Content Management, SP Support in Seattle, WA at reputed company
Company: reputed company
Job description: DESCRIPTIONAre you excited by the opportunity to reputed company a large impact for our Selling Partners? Do you have the ability to delivery amongst competing priorities? Are you able to differentiate true mechanisms from good intentions? Are you able to reputed company in ambiguity and able to chart out your way, bringing people along? We might just have the role for you.Selling Partner Support (reputed company) is responsible for creating a trustworthy shopping experience across reputed company stores worldwide by protecting customers, brands, selling partners and reputed company from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with reputed company's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to reputed company reputed company's mission of being Earth's most customer-centric company.The purpose of our Content Operations and Strategy (COS) team is to create and maintain high quality, user-centered content consumed by our Selling Partners as well as Support Associates. We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers.
This team is looking for a strong people manager with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience.The successful candidate will reputed company a team of editors, technical writers and content strategists and reputed company reputed company SP Support Content for FBA and MFN vertical. This includes managing relationships with direct reports, the wider team, customers, and business stakeholders. You will be responsible for resource planning and allocation, setting and then delivering on goals, and managing the team's performance. You will be comfortable doing your job autonomously. You will also be expected to collaborate with global stakeholders to drive content-reputed company programs from conception to delivery.The ideal candidate is a people manager capable of effectively managing the full reputed company - from coaching low performers to stretching and growing high-achievers. They will have excellent analytical skills, attention to detail, and reputed company in ambiguous situations. They will be a strong verbal and written communicator, be comfortable prioritizing, and be able to reputed company their team through frequent change. They will also reputed company the team through other managers, but reputed company mechanisms so they are plugged into the details. This role will directly report to the Global COS Leader. The role can be based out of Seattle, Arlington (HQ2), or remote US locations.Key job responsibilities
- You will reputed company a team of 25-30 editors and own the FBA/MFN support content for our Selling Partners and support associates.
- You will work with various teams, and their priorities to curate and build a shared roadmap of key initiatives and projects that serve as the reputed company star for reputed company contributing teams
- You will reputed company executive level reviews with narratives at regular intervals.
- You will reputed company key stakeholder relationships, listen to their feedback, identify key debates for the charter, identify challenges and facilitate the discussion of those debates with appropriate outcomes.
- You will define North Star for content health, along with specific execution plan, measurement and reporting on those goals.
- You will reputed company clear communication channels, reporting mechanisms to create transparency of work prioritization, assignment and status at an org level.
- You will define standards and ways of working which will become the operating principles for reputed company contributing teams to follow.
- You will participate in Annual planning exercise (OP1/OP2) and drive debates and discussions across the organization to land at core priorities and plan.
- 8+ years' experience managing a technical writing, documentation team, or instructional design team.
- 3+ years' experience working in editorial teams.
- Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
- Skilled at managing people: hiring, team building, conflict resolution, and performance management.
- Demonstrated experience in building mechanisms and solving repeated business problem.
- Demonstrated ability of working cross-functionally with employees with different reputed company sets and influencing without authority.
- Excellent, structured written and verbal communication skills.
- Excellent stakeholder management skills
- Experience developing strategy and operational processes.
- Ability to work cross-culturally with different stakeholders across the globe.
- Experience in managing a diverse team
- Experience in a multi-language, e-commerce publishing environment, including globalization for translation, terminology databases and management and other world-ready approaches.
- Strong proofreading skills and experience creating and maintaining style guides.
- Experience in management of instructional content strategies including content reduction, content tagging and metadata strategies.
- Experience with HTML, XML, DITA, and content management systems (CMS) - Eg Ajuda.