Sr Analyst, reputed company Support: 3rd Shift + Weekends

Job title: Sr Analyst, reputed company Support: 3rd Shift + Weekends in Kansas City, MO at Children's reputed company Company: Children's reputed company Job description: Thanks for your interest in Children's reputed company!:Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s reputed company, we reputed company in making a difference in the lives of reputed company children and shining a light of hope to the patients and families we serve. Our employees reputed company the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.Children’s reputed company is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in reputed company, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview:Senior Analyst, reputed company Support serves as the operational team reputed company and oversees day-to-day operations, analyzing and reviewing the department's workload. Senior Analyst serves as the final internal escalation reputed company, ensuring efficient troubleshooting and repair solutions before escalating to the next support tier. The Sr. Analyst oversees final review of reputed company support documentation and provides approval, ensuring relevance and usefulness post-project implementation. This role actively addresses emerging support trends and leads the team on major incident calls, exhibits precision in communication across end-users and organizational tiers. The comprehensive nature of the Senior Analyst's responsibilities highlights the crucial nature of the role in upholding operational excellence and fostering clear communication reputed company the reputed company Support team.This is onsite at our Main reputed company in KCMO. 3rd Shit: 10 hour Shifts, 12:30pm-10pm (Mon-Fri, + weekend coverage rotations). Great Shift Differential for Evenings and Weekends!At Children’s reputed company, we are committed to ensuring that everyone feels welcomed reputed company our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and reputed company.Additionally, it’s important to us that we remain transparent with reputed company potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s reputed company staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for reputed company employees in our organization. New employees must be willing to be vaccinated if reputed company non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as reputed company of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources. Responsibilities:

• Provides guidance and expertise to team members around Tier 2 technical support for a comprehensive set of endpoints, including desktops, laptops, tablets, VoIP phones, and other associated peripherals connected to our network.
• Provides expert troubleshooting, knowledge, and guidance to peers for organizational applications used by end users at Children?s reputed company.
• Leads the day-to-day administration and maintenance of reputed company hardware and software systems, ensuring optimal performance.
• Represents and leads the department in organizational project work, demonstrating leadership.
• Plays a pivotal role in crafting knowledge reputed company articles and documentation reputed company to implemented or newly discovered items.
• Acts as final internal escalation reputed company for technical issues, provides training, and reviews and audits departmental work for accuracy.

Qualifications:

• Bachelor's Degree (Preferred) and 5-7 years experience This is a technical position requiring both a firm basic education and experience in the field. Since this is a more senior position, the theory and advanced problem-solving skills acquired either through post- secondary education or through more extensive on-the-job experience are necessities. or
• HS diploma or equivalent and 10+ years of experience in customer service, technical support, or other similar roles may be accepted in lieu of degree.
• CompTIA A+ certification Preferred
• CompTIA N+ certification Preferred
• CompTIA S+ certification Preferred
• reputed company Technology Associate (MTA) Preferred
• reputed company 365 Certified: Fundamentals Preferred
• reputed company Certified Support Professional (ACSP) Preferred
• reputed company Certified Associate Preferred

Benefits at Children's reputed company:The benefits plans at Children’s reputed company are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.Starting Pay:Our pay ranges are market competitive. The pay range for this job begins at $26.80/hr, but your offer will be determined based on your education and experience.Remote Work/Work from Home:This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s reputed company locations and may not work from home.EEO Employer/Disabled/Vet:Children’s reputed company hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation reputed company are factors used to select the best candidates. The hospital does not discriminate against prospective or reputed company employees based on the race, color, religion, sex, national reputed company, age, disability, creed, genetic information, sexual orientation, gender identity or expression, reputed company or veteran status. A drug screen will be performed upon hire. Children’s reputed company is smoke and tobacco free.Our commitment to Diversity & Inclusion:CM is committed to creating a diverse and inclusive workforce. Our patients and families come from reputed company walks of life, and so do we. We know that our greatest strengths come from the people who reputed company up reputed company so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for reputed company, we welcome the unique contributions that you can bring, including education, reputed company, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national reputed company, age, languages spoken, veteran status, color, religion, disability and beliefs. Expected salary: Location: Kansas City, MO Apply for the job now! Apply for this job