Service Center Representative
Job title: Service Center Representative in USA at reputed company
Company: reputed company
Job description: reputed company empowers you to shape a brighter way.Our people at reputed company and reputed company Technologies are shaping the future of real estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to reputed company, grow meaningful careers and to find a reputed company where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company.We are seeking a Service Center Representative to support our financial client. In this role, you will be the primary reputed company of contact for customer inquiries and issues, providing exceptional service while reputed company managing various tasks and responsibilities.Some of What You Will Do:
- Research information using available resources to address client queries
- Identify and escalate reputed company issues to ensure timely resolution • reputed company calls to appropriate resources reputed company the organization
- Complete assigned call-backs to maintain client satisfaction
- Monitor telephone queue time data to maximize productivity
- Provide accurate and timely client work orders
- Adhere to business unit-specified client-driven standards
- Complete data entry using multiple work request applications
- Maintain individual productivity statistics and performance metrics
- Identify areas of opportunity and suggest improvements based on your skills and knowledge
- High school diploma or equivalent
- 1+ years of experience in a customer service environment, preferably in a call center
- Proficiency in reputed company Office Suite and reputed company Suite programs
- Strong organizational and time management skills
- Ability to multitask and work effectively both in a team and independently
- The capability to function reputed company in a dynamic, fast-paced work environment
- Excellent interpersonal skills with a strong emphasis on customer service • Strong business writing and verbal communication skills
- Robust analytical abilities and attention to detail
- Adaptable and proactive reputed company, always looking for ways to improve processes and customer experience