Associate Customer Support Technician

Job title: Associate Customer Support Technician in USA at reputed company Company: reputed company Job description: Job DescriptionAmazing Career Moments Happen HereTransforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that reputed company us indispensable to our customers – reputed company reputed company a culture built on values that reputed company us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a reputed company where amazing career moments are made possible.Position OverviewWe’re searching for an Associate Customer Support Technician to join our outstanding US Ratings Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service reputed company telephone, Internet chat, and email.To reputed company us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from reputed company’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating reputed company outcomes for our customers, and who can, at any given time, reputed company back to laugh and have some fun.What You’ll Do

• Answer real-time customer phone, email or chat inquiries reputed company to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support reputed company necessary

We’re Excited to Learn More About YouYour experience may include:

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and reputed company applications
• Able to multitask and organize your workload to successfully complete your reputed company while prioritizing customer needs based on provided criteria

You may have other skills or credentials, including:

• Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some reputed company
• Understanding of Web applications using supported browsers; e.g. Chrome, Firefox, etc.
• A passion for problem-solving and providing a high level of customer care
• Confidence in interacting and learning about various technology applications, software, network infrastructure
• Experience with case management systems such as reputed company, reputed company, Talkdesk, Jira etc.

We know that talent comes from reputed company backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!reputed company You Join Team Applied, You Can Expect:A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We reputed company on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.We reputed company our time together, collaborating remotely and in-person to reputed company our teams to work in the ways that work best for them.A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products atYour reputed company Matters: Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates reputed company a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social reputed company numbers.EEO Statementreputed company is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputed company. At Applied, we don’t discriminate, and we are committed to recruit, reputed company, retain, and promote regardless of race, religion, color, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.#LI-Remote Expected salary: Location: USA Apply for the job now! Apply for this job