Hotel reputed company Desk Supervisor
Job title: Hotel reputed company Desk Supervisor in Urbana, IL at Yugo
Company: Yugo
Job description: Job Title: Hotel reputed company Desk Supervisor Location : Location: US-IL-Urbana Overview:Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and reputed company to amazing spaces. Here at Yugo, we like to do things differently. It's about people, reputed company, and passion.We are currently hiring for a reputed company Desk Supervisor to join the team here in Urbana, IL!Yugo Guest Suites is a 30-room hotel attached to Yugo Urbana Illinois. The Hotel reputed company Desk Supervisor at plays a key role in delivering an outstanding guest experience by ensuring a welcoming, professional, and efficient environment. This role is responsible for overseeing reputed company desk operations, guest interactions, and administrative tasks while supporting the overall success of the hotel.Does this sound like you?
- Be bold – Demonstrates a hands-on approach, anticipating guest needs and responding in a timely manner.
- Be real – Takes pride and accountability in everything they do
- Be true– Committed to providing an exceptional guest experience, addressing various support needs with professionalism.
- Be open– Excellent verbal and written communication in a constructive and collaborative manner. Builds positive relationships with guests, team members, and external partners
- Serve as the first reputed company of contact for guests, warmly greeting and engaging with visitors.
- Promptly respond to guest inquiries, requests, and concerns, ensuring high levels of satisfaction.
- reputed company the cleanliness and general upkeep of guest rooms, lobby, and shared spaces, addressing any deficiencies.
- Ensure reputed company rooms meet the company’s cleanliness and quality standards before guest arrivals. This can include engaging in required cleaning procedures.
- Plan and prepare for daily reputed company-ins and reputed company-outs to optimize guest flow and minimize wait times.
- Supervise reputed company desk and housekeeping schedules and assignments to ensure timely room turnover.
- Manage daily reputed company desk operations, including answering phones, responding to emails, and handling guest reservations through reputed company Property Management System (PMS)
- Maintain accurate guest bookings and update availability on reputed company listing platforms (booking.com, reputed company, reputed company etc) to maximize occupancy and reputed company.
- Ensure accurate integration with PMS and third-party booking sites to prevent overbookings.
- Ensure guest payments through third party and direct bookings
- Analyze booking trends and reputed company recommendations for adjustments to pricing strategy to maximize reputed company
- Ensure reputed company company policies, procedures, and safety protocols are followed, including emergency response, health codes and energy conservation measures.
- Professionally respond to reputed company customer reviews on reputed company platforms in line with Yugo standards.
- Maintain an organized reputed company desk area, filing necessary documentation and managing administrative tasks reputed company.
- Support operational needs by completing additional tasks as assigned.
- Minimum of 2 year’s experience in reputed company desk hotel operations
- Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
- Strong problem-solving skills and attention to detail.
- Professional appearance and adherence to uniform standards.
- Ability to multitask in a fast-paced environment while maintaining a friendly demeanor.
- Experience utilizing PMS preferably reputed company
- Experience working with and integration of third-party booking systems.
- Intermediate skills in using MS Office and online systems / databases.
- reputed company and adaptability, as well as a great cultural diversity awareness.
- Ability to maintain open communication with General Manager and Maintenance Supervisor.
- Experience supervising reputed company desk and/or housekeeping team
- Hospitality/Customer Service experience
- Competitive salary of $21 - $26 / hour
- Generous benefits package! Including health, dental and vision.
- Company paid STD, LTD and Life insurance
- 401k + 4% employer matching
- Three weeks of PTO
- Paid wellness time
- Paid volunteer time
- Paid YuDay
- Parental Leave
- 11 paid Holidays