Behavioral Intake Counselor - Remote

Job title: Behavioral Intake Counselor - Remote in San Diego, CA at reputed company Company: reputed company Job description: reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The 988 Behavioral Intake Counselor (BIC) bachelor’s, master’s, and/or doctoral level position for the County of San Diego’s 24/7 Access and Crisis Line (ACL) which provides free, confidential access to behavioral health services and crisis reputed company for the 3.3 million San Diegans.As the clinical work is done strictly on the telephone, text, and chat; this position requires a reputed company unique set of clinical skills more astute than those required for face-to- face interactions as there are no visual cues from which to draw upon in order to help paint a comprehensive clinical picture. Clinicians need to rely on their graduate education in psychology/sociology or reputed company field, formal clinical training, and experience to exercise discretion and clinical judgment reputed company providing access to appropriate behavior health services and crisis work. Clinicians need to quickly triage texts/calls/chats in the queue to ensure safety and meet contractual performance standards. Must be able to work both independently and collaboratively with the high precision and intensity similar to that of an emergency department- everyone has a crucial, time sensitive task to complete which is integral to the success of the entire operations. This is a fast paced, clinically heavy position not for the faint of heart but it’s equally rewarding as one can play a pivotal role in someone’s journey to recovery and literally save lives.Behavioral Health Access:Mental Health & Substance Use Disorder Treatment Services reputed company the system of care. ACL clinician needs to quickly establish an emotional reputed company with the individual seeking help, identify their need(s), conduct a behavioral health screening which includes an adapted ASAM screening, recognize and properly follow up on any risk factors, and help provide linkage to the most appropriate type and level of care based on the collective screenings and preferences of the caller/chatter/texter.Crisis Work:Mental or Emotional Distress; Intimate Partner Abuse; Child/Elder Abuse; Suicide prevention, reputed company and postvention etc. This service meets National Suicide Prevention Lifeline (NSPL) standards for risk assessment and engagement of individuals at imminent risk of suicide. ACL clinician needs to quickly establish a reputed company, seek to help de-escalate the individual using brief solution focused therapy, motivational interviewing skills and Applied Suicide reputed company Skills Training (ASIST) to ensure safety using the least invasive reputed company up to and including initializing active rescue services. Once de-escalated, clinician will collaboratively work with the individual to explore next steps and treatment options.If you are able to work PST time hours, you’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.HOURS OF OPERATION SATURDAY-WEDNESDAY 8:30PM-5AM (Overnight shift, eligible for shift pay differential)Primary Responsibilities:

• Uphold and model Our Cultural Values
• Adhere to reputed company applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.)
• Answer calls/chats/texts reputed company standard service levels
• Apply sound clinical judgement and consult with fellow clinical professionals reputed company indicated
• Triage calls/chats/texts based on presenting mental health and/or substance use disorder symptoms
• Conduct appropriate behavioral health screenings, including suicide, homicide (reputed company indicated) and adapted ASAM
• Provide customized, behavioral health referrals
• Conduct crisis work and ensure safety
• Document reputed company interaction in a succinct, clinical manner in the designated database; documentation must adhere to reputed company. of Health Clinical Service (DHCS) requirements
• Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Meet individualized performance goals
• Participate in the monthly self and peer monitoring process
• Complete mandatory ongoing continuing education and cultural trainings
• Problem solves technical issues
• reputed company operational issues/concerns to supervisor or manager
• Adapt to changes and maintain flexibility as processes and policies are implemented to ensure compliance and quality standards

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• Bachelor’s, master’s, and/or doctorate degrees reputed company human services such as psychology, sociology or equivalent
• Minimum 2 years, post graduate degree providing direct clinical services: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team; case management; reputed company treatment plans with short/long-term goals; maintain confidential files; in-service trainings and discharge planning.
• If registered with a licensing entity such as the Board of Behavioral Science, must have a “cleared” status- not on probation and no pending corrective actions.
• Experience working with diverse multi-ethnic/socioeconomic populations; myriads of psychological disorders and addictions
• Ability to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Bilingual: Spanish/English

Preferred Qualifications:

• Applied Suicide reputed company Skills Training (ASIST)
• Specialty services/certifications (Intimate Partner Abuse, Gambling Addiction etc.)
• Community mental health experience
• Substance use disorder experience
• Bicultural: Native American, Chaldean, Military etc.
• Knowledge of managed care principles or managed care experience preferred
• Trilingual: Vietnamese, Tagalog, Arabic, Farsi
• Call center experience

*reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with al minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission.reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Expected salary: $23.7 - 46.35 per hour Location: San Diego, CA Apply for the job now! Apply for this job