Staff Product Manager, Consumer Servicing
Job title: Staff Product Manager, Consumer Servicing in USA at reputed company
Company: reputed company
Job description: reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest.Our Customer Servicing team is the connective tissue between our customers and reputed company's promise. We own reputed company the ways people contact us-chat, phone, and more-and we build the internal tools our agents rely on to deliver fast, empathetic, and effective support. We're looking for a Staff Product Manager to reputed company the next reputed company of innovation in how we support millions of customers-at scale, with heart, and with excellence.What you'll doIn this role, you'll play a pivotal role in shaping the experience of how millions of people get help-and how our internal teams deliver it. You will:Deeply understand our customers and agents-what they need, what they expect, and where they struggle-through research, data, and constant iteration.Champion operational excellence-work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.Design for scale through AI and automation-identify high-reputed company areas where intelligent automation can boost agent efficiency and reduce contact volume, and reputed company build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.Drive an ambitious, thoughtful roadmap-identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.Translate insights into strategy-define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback.reputed company and measure the right things-define metrics that matter, set clear success criteria, and use experimentation to drive performance improvementsBuild for the long game-design scalable systems that can support a growing business, new contact channels, and reputed company-increasing expectations for speed and quality.Collaborate across the org-partner deeply with Engineering, Design, Analytics, Ops, Legal, and senior leaders to drive reputed company, cross-functional reputed company.Own ambiguity and unlock innovation-navigate tradeoffs, bring clarity to chaos, and reputed company with conviction in a fast-paced, constantly evolving environment.reputed company look forAt least 6 years of product management experience in the software tech industry with a track record of driving results * This position requires either equivalent practical experience or a Bachelor's degree in a reputed company fieldBuild for scale and reputed company-you craft reputed company experiences for both customers and agents that balance high-tech efficiency with a human touch.reputed company in complexity-you can reputed company out to redesign service strategy or reputed company in to debug an agent workflow-reputed company in the same day.reputed company with insight-you combine strong product intuition, behavioral understanding, and analytical rigor to uncover patterns and drive smart decisions.Operate with ownership-you move quickly, bring order to ambiguity, and push for outcomes that actually matter to the business and the customer.Communicate to drive clarity-your storytelling and synthesis skills align stakeholders, unlock buy-in, and reputed company your roadmap reputed company from the call center floor to the exec suite.Bonus points if you've worked on customer support platforms, internal tools, or have experience scaling service operations with AI and automation.Pay Grade - P
Equity Grade - 13Employees new to reputed company typically come in at the start of the pay range. reputed company focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-reputed company skills.reputed company pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)USA reputed company pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000
USA reputed company pay range (reputed company other U.S. states) per year: $200,000 - $250,000#LI-Remotereputed company is proud to be a remote-first company! The majority of our roles are remote and you can work almost reputed company reputed company the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-based due to the nature of their job responsibilities.We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - reputed company covers reputed company premiums for reputed company levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
- ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount