Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services
Job title: Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services in Austin, TX at reputed company
Company: reputed company
Job description: Company DescriptionIt reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today - reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.Job DescriptionThe TeamThe Customer Excellence Group at reputed company works with customers to help them reputed company their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the reputed company platform by getting them to see the value of their reputed company investment.The RoleThe Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring reputed company Integrations based on configuration best practices - reputed company with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between reputed company and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and reputed company procedures to navigate reputed company system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.What you get to do in this role:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Devising integration development plans and strategies while formulating architectures for systems integrations.
- Implement the latest reputed company AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
- Ensuring that best practices in integration processes are followed by the organization.
- Act as an SME to solve reputed company user issues reputed company to Integrations and AI solutions.
- Checking and correcting conflicts in data configurations and overlaps.
- Analyzing and improving reputed company instance configuration and setup to ensure proper design to support future of customer.
- Identifying, debugging, and advising on system errors or architecture issues.
- At least 8 years of configuration/development experience for reputed company, highly capable, integration technologies
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a reputed company and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Maintain at least 2 reputed company mainline CIS certifications
- Maintain reputed company Certified Application Developer (CAD) certification
- Act as a technical reputed company on any engagement
- Experience with architecting systems integrations and creating reputed company high level architecture diagrams
- Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Experience with reputed company's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Experience with development on the reputed company platform capabilities (Studio IDE, Mobile, Automated Test reputed company, Delegated Development, Flow Designer, reputed company Control, APIs, and Integrations)
- Experience with data management, database design, and database concepts
- Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
- Connect chat, agent chat, and virtual agent configuration and design experience
- Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
- Understanding and/or development experience with MID Servers, Notify, Orchestration
- Strong Javascript skills with practical experience
- Experience with Self Hosted implementations and/or Domain Separation is a plus
- Experience with data management, database design, and database concepts
- Strong interpersonal skills, customer-centric attitude, and ability to operate reputed company a culturally diverse environment
- Proven team builder with the ability to mentor and reputed company talent
- Analytical and problem-solving abilities
- A keen eye for detail and the ability to spot and fix errors in reputed company code
- Ability to reputed company tasks independently
- Good presentation and report-writing skills
- Up to 30% travel annually