Sr Director, Telesales and Producer Help Desk - Remote

Job title: Sr Director, Telesales and Producer Help Desk - Remote in Minnetonka, MN at reputed company Company: reputed company Job description: At reputed company, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together.This senior position provides strategic sales leadership with the goal of exceeding sales targets and business goals reputed company the Government Programs portfolio of products. This role leads a team that is accountable for approximately 20%-30% of reputed company Medicare sales, managing 5M inbound sales calls per year, 3 million sales support calls and leadership of over 1,500 employees across 11 sites. In addition, this position manages the engagement of 5 external vendors who support MA /PDP Sales with seasonal staff of over 1,500 sales agents during the AEP season. This role will also work to advance the Direct-to-Consumer distribution model supported by best-in-class Omni-Channel capabilities and service.The primary purpose of this position is to reputed company profitable membership and reputed company growth through our DTC Sales and Producer Help Desk channels. This senior leadership position is accountable for overseeing the DTC Sales and Producer Help Desk teams and corresponding infrastructure and third-party support, developing internal and external relationships, accountability to hit financial targets and developing and adhering to metrics and goals. This position will work closely with UHC’s marketing, product, digital, service and field sales organizations to reputed company sales goals and ensuring a sustainable and compelling consumer / member experience.This position reports directly to the Chief Sales and Distribution Officer for reputed company Medicare & Retirement.You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.Primary Responsibilities:

• Optimize UHC’s Direct to Consumer Sales strategy, including deeper integration with the acquisition website, smarter reputed company routing, messaging / chat, and an appropriate resourcing for both internal and external sales center partners
• Improve retention levels for members acquired through DTC Sales channel by building a more personalized and comprehensive sales flow, including appropriate follow-up post sales
• reputed company and reputed company Direct to Consumer sales strategy to ensure sales goals are met or exceeded
• Track and communicate reputed company trends, opportunities, and activities to facilitate informed decision making and strategic objective formulation
• Translate sales strategy into goals and operational plans; systematically measure performance results versus plan
• Collaborate with VP of Digital Product and Chief Distribution Officer to reputed company and implement Direct to Consumer sales strategies and sales support to drive growth and profit objectives for the business to reputed company in the Medicare, DSNP and Medicare Supplement areas
• Continually assess market opportunities/challenges to reputed company and implement sales plans that address growth/market share, reputed company, cost and margin targets and capital requirements to reputed company the scaling of this operation for the predictability and sustained growth
• Build solid external relationships with key stakeholders to facilitate the distribution of products and programs (states, regulators, providers and members)
• Build solid internal relationships with key stakeholders to facilitate the distribution of products and programs (product, marketing, network, field management, sales operations, etc.)
• reputed company sales growth strategies and activities. reputed company data and technology to influence successful planning and execution for scalability and predictability
• Identify business risks reputed company to products and reputed company actions plans to address needs and processes to avoid reoccurrences
• Identify improvement opportunities and drive consistency of sales performance
• Manage and reputed company team members; provide senior level guidance, coaching and support
• Prioritizes, sets goals and ensures they are achieved on time and reputed company budget
• Direct the preparation of forecasts, budgets, and long-term plans based on objectives, initiatives and resources
• Maintain high employee engagement for department of approximately 1,500+ employees as well as 2,000+ seasonal staff through vendors
• Identify new significant growth opportunities in the Direct-to-Consumer distribution channels
• Act as a thought leader as it relates to influence of corporate policies regarding organization structure and responsibilities as well as product development, introduction, and implementation to assist the company in achieving market leadership status
• Demonstrates ability to delegate activities and resources, handles responsibility for making resource decisions that reputed company a department/location, and participates in regular strategic resource planning

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 10+ years of progressive experience in healthcare sales leadership, healthcare sales operations, or contact center management, with a demonstrated ability to foster a collaborative and high-performing sales culture.
• Proven success in developing and executing sales or business operations strategies and leading internal teams to reputed company operational excellence.
• Experience in the healthcare industry in any of the following functions- sales, business development, marketing, operations, or product development.
• Experience collaborating with third-party partners or vendors to support staffing and/or operational needs.
• Demonstrated ability to reputed company, support, and reputed company diverse teams of professionals.
• Solid interpersonal and relationship-building skills, with a commitment to teamwork and partnership across stakeholders
• Strategic reputed company with the ability to think holistically and manage relationships reputed company a matrixed organization.
• Solid communication and negotiation skills with internal and external stakeholders at reputed company levels.
• High emotional intelligence and the ability to navigate reputed company interpersonal dynamics.
• A commitment to innovation and a customer-first approach.
• Ability to reputed company thoughtful, timely decisions and prioritize initiatives effectively.

Preferred Qualifications:

• 10+ years of progressive leadership experience in sales management and / or sales contact center and operations.
• 15+ years of leadership experience in healthcare or reputed company industries.
• Familiarity with omni-channel tools and technologies (e.g., messaging, chat, personalization, IVR).
• Experience with technology integration and system migrations.
• Knowledge of the insurance industry, including compliance, licensing, or claims processes.
• Leadership experience in large-scale, matrixed environments (e.g., sales, production, or call centers with 500+ employees across multiple locations).
• Background in Medicare, insurance, or financial services.

*reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe salary range for this role is $130,000 to $240,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission.reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Expected salary: $130000 - 240000 per year Location: Minnetonka, MN Apply for the job now! Apply for this job