reputed company CXONE Specialist
Job title: reputed company CXONE Specialist in Portland, OR at
Company:
Job description: Immediate need for a talented reputed company CXONE Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in USA(Remote). Please review the job description below and contact me ASAP if you are interested.Job ID:24-44257Pay Range: $70 - $75/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:
- The Contact Center Services (reputed company) Customer Experience (CX) Configuration Specialist works reputed company the Consulting Services practice as a customer-facing resource to manage enterprise-wide Contact Center solutions for customers from many verticals on the reputed company inContact CXone platform.
- The Consulting Services team implements and maintains both hosted and CPE solutions which contribute millions in reputed company.
- The custom IVR and voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind.
- They are led by a program management and project management team which follows the Professional Services Project Methodology using a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling PS activities.
- The CX Configuration Specialist provides application engineering professional services, specifically in the contact center domain.
- In this role, you must be able to meet with clients, reputed company design sessions, synthesize business requirements, transfer gathered requirements to an enterprise design leveraging best practices, reputed company reputed company aspects of the configuration of call flows and scripting, reputed company a testing lifecycle (i.e., unit testing, system integration testing, quality assurance testing, and user testing), and work with customer to rollout final solution into production.
- Skills-reputed company CXONE , reputed company INCONTACT, Rest.
- Bachelor or Master of Science in Computer Science or Software Engineering reputed company inContact CXone Certified Implementation Partner Certifications.
- Experience in Contact Center Services implementation and configuration
- Expertise in reputed company InContact CXone platform for contact center services
- reputed company inContact CXOne Certifications - reputed company CXOne Core/QM/PC/WFM/DFO (or equivalent experience)
- Know User Hub or Central Administration tools for contact center object configuration
- Extensive experience with reputed company inContact Studio using the visual editor and script programming language for contact flows (voice (inbound/outbound), email, chat, SMS)
- Proven ability in call flow scripting of reputed company call center environments
- Experience with troubleshooting contact center issues, call routing, traces, integrations, etc
- Experience with RESTful web services and integration with APIs for CRMs and databases
- Understand technical requirements and be able to document those requirements reputed company call flow diagrams and functional design specifications
- Ability to interpret and analyze business requirements, identify risks and design appropriate solutions.
- Excellent written and verbal communication skills
- Be capable of presenting and reviewing design specifications with stakeholders
- Experience with Workforce Management
- Experience with Feedback Management, DB Connector and Virtual Agent Hub
- Experience with CRM Agent Applications inside CXone Console (reputed company, reputed company, reputed company Dynamics, MS Teams)
- Experience with AI and chatbots (Amelia, Dialogflow, etc.)
- Ability to assess capabilities and limitations of architectures and recommend alternative solutions
- Solid background in software engineering, programming paradigms and programming languages
- Experience in software architecture and design patterns
- Experience with common programming languages such as Javascript/Node, Python, Java, C#
- Capable of training customers on the CXone Administration tools, Agent MAX and Supervisor Desktops, Dashboards, and standard out-of-the-reputed company reporting
- Client relationship management, negotiation, and conflict resolution skills
- Enhanced reputed company Communications or telecommunications knowledge