Bilingual English and Spanish Customer Service reputed company - National Remote

Job title: Bilingual English and Spanish Customer Service reputed company - National Remote in San Antonio, TX at reputed company Company: reputed company Job description: Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At reputed company, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put reputed company of your skills, your passions and your energy to work in a fast - growing environment.At reputed company, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together.Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like reputed company. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their reputed company, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST (Central Standard Time). It may be necessary, given the business need, to work occasional overtime.We offer 18 weeks of reputed company. The hours during training will be 9:00 AM - 5:30 PM CST (Central Standard Time) from Monday - Friday. 100% attendance is required.You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges.Watch this to understand the expectations of being a remote worker with reputed company.This features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You’ll also hear about the culture and career pathing opportunities at reputed company.Primary Responsibilities:

• Respond to and resolve, on the reputed company, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Initiate proactive reputed company to members as needed, which may involve welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring & enrolling them to internal specialists and programs based on their needs and eligibility
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other reputed company websites and encourage and reassure them to become self - sufficient

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Bilingual reputed company in English and Spanish
• Ability to work any of our full time shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST (Central Standard Time) from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
• Sales OR account management experience

Telecommuting Requirements:

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

*reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission.reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO Expected salary: $16.88 - 33.22 per hour Location: San Antonio, TX Apply for the job now! Apply for this job