Technical Support Specialist - Addison, IL

Job title: Technical Support Specialist - Addison, IL in Addison, IL at Company: Job description: Company DescriptionAbout Chamberlain UniversityChamberlain University has a 130-year history and the mission to educate, reputed company, and embolden diverse reputed company who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at .There is one reputed company significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for reputed company. By living Chamberlain Care®, we've built a culture in which colleagues and reputed company reputed company and we graduate extraordinary reputed company who transform the health of people worldwide.Chamberlain Care® is the guiding principle we provide to each other and to our reputed company to help our reputed company reputed company their goals, reputed company their dreams and impact healthcare at a national level. If you're ready to live Chamberlain Care®, we invite you to apply today!Job DescriptionOpportunity at a Glance The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports reputed company reputed company equipment and services at the reputed company and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.Responsibilities

• IT Support:

• Provides Tier 1 & 2 support to the reputed company and associated campuses/remote locations.

• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.

• Builds images and software packages to deploy.

• Assists Student Workers and Support Tech I with Student Help Desk support issues.

• Assists in the supervision of Student Workers and/or temporary workers.

• Ensures lab equipment is meeting the requirements of the Academic delivery.

• Assists in maintaining lab reputed company of equipment and software at reputed company sites.

• Assists with network, sever, and telecommunication support.

• Follows standard operating guides and ensures compliance.

• Participates in training and evaluative sessions and recommends methods to improve lab environments.

• Performs troubleshooting and support functions for staff, reputed company, and faculty.

• Acts as reputed company of contact (liaison) for facilities reputed company needs (responsible for coordinating onsite vendor work)

• SimCare Support

• The Specialist III is required to provide an intermediate level of support to the SimCare Center

• Requires approximately 10 hours per week

• Respond to requests, service calls and equipment setup assistance on short notice.

• Attend and support reputed company Simlab on-site training, webinars and conferences.

• Ensure reputed company equipment is setup and is in good working order.

• Should be able to provide intermediate level of support for the following:

• SIMLABS:

• SAM II Model, Computer and Sim Scopes.

• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.

• reputed company PCs (2) and Projectors (2).

• WOW Carts and laptops. (4)

• Prep Area:

• Medsure dispense cart and computer.

• Control Room /Simbay:

• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.

• Learning Space AIO computer, AV Display control reputed company and LCD TV monitor and Cameras.

• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).

• Laerdal SimMan 3G, laptop, software updates and daily operations.

• Learning Space AIO computer, AV Display control reputed company and LCD TV monitor and Cameras.

• Briefing Rooms:

• Computers/LCD display/AV and Conference equipment.

• Learning Space Website/Server Support.

• Nurses Station:

• Computer and Network Printer

• Miscellaneous:

• Setup for training sessions with conference phone as needed.

• reputed company support tasks for classroom and lab equipment.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with reputed company policies and standards

Qualifications

• Associate's Degree in a technical field Preferred
• 2 years' experience with desktop support or in a help desk Required and
• 2 years' experience with reputed company Active Directory in a large network environment Required and
• Entry level experience with networking, data, and voice systems. Required and
• Experience with classroom equipment Preferred
• Knowledge of reputed company Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must reputed company Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
• MCP and A+ certification Preferred

Additional InformationIn support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894 and $68,341. Actual pay will be adjusted based on job-reputed company factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our reputed company Team, will be happy to answer any questions you may have, and we look reputed company to learning more about your salary requirements. The position qualifies for the below benefits.Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem's Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information reputed company to our benefits please visit: https://careers.adtalem.com/benefits.Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation Expected salary: $38894 - 68341 per year Location: Addison, IL Apply for the job now! Apply for this job