Remote Insurance Follow-Up Specialist - Denials
Job title: Remote Insurance Follow-Up Specialist - Denials in Columbus, GA at Aspirion Health Resources LLC
Company: Aspirion Health Resources LLC
Job description: What is Aspirion?For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time.We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.What do we need?Aspirion’s Resolution Specialist performs a variety of tasks to support Aspirion’s Attorneys and Appeals Specialists in their efforts to pursue proper reimbursement on behalf of hospitals. Accountable for contacting insurance carriers to follow up on accounts, provide accurate and thorough feedback, and properly notate internal and external systems.What will you provide?
- Consistently demonstrate Aspirion’s values
- Contact insurance companies for status of claim and appeal submissions, moving accounts through the insurance carriers’ claim processing system
- Check client systems and payer portals for status when feasible
- Maintain working knowledge of and adherence to internal and external Process and Protocols
- Contact insurance companies for status of claim and appeal submissions, moving accounts through the insurance carriers’ claim processing system
- Assist with special client projects
- Securely maintain personal credentials (username and password) for internal and external systems
- Maintain excellent verbal and written communication skills to always portray positive, respectful and collaborative communication
- Identify and report hospital and payer trends to direct Manager
- Attend bi-weekly team meetings and monthly department meetings
- Attend monthly chat session with direct Manager
- Escalate company and client system access issues to direct Manager
- Complete other projects and tasks, as needed and/or requested
- Ability to work in a fast-paced environment while remaining calm and professional
- Ability to handle large call volumes in an effective and timely manner
- Ability to multi-task, effectively switching between tasks as required
- Ability to remain flexible and adapt to change
- Ability to meet deadlines
- Demonstrate strong oral and written communication skills with the ability to communicate with all levels of staff and management
- Demonstrate strong organizational and time management skills
- Demonstrate critical thinking and problem-solving skills
- Keen attention to detail
- Ability to use Microsoft Office products including Outlook, Word, Excel and PowerPoint in addition to experience working in various client systems and payer portals
- Must be able to work as part of a team and collaborate with colleagues
- Understand the importance and benefits of data quality