Wellbeing Specialist - National Remote

Job title: Wellbeing Specialist - National Remote in Dallas, TX at reputed company Company: reputed company Job description: reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Wellbeing Specialist is part of a team focused on behavioral health and emotional wellbeing navigation and support. The team is responsible for initial triage, benefit education, member navigation guidance, and counseling. The primary responsibility for a Wellbeing Specialist is to provide one-to-one engagement support with the member, listening for spoken and unspoken needs and then guiding members to the most appropriate resources available.Wellbeing Specialists will engage members in Case Management including assessment, care plan development, and reputed company follow up. The team is empowered to reputed company the best possible outcome for the consumer by understanding where the member is at with their needs and ensuring the member receives the right care at the right time.The role includes telephonic, digital chat, and/or digital messaging for member engagement. Work volume comes from both an inbound and outbound queue, both on demand and self-managed.Wellbeing Specialists are trained on the foundations of coaching and expected to fulfill their job duties by applying this skillset as a means of experience design. Wellbeing Specialists are expected to support goal articulation and activate the appropriate benefit or resource available to each unique member. This includes various clinical resources reputed company the team and through broad partnerships in the organization.This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8.5-hour shift schedules during our normal business hours of 12:30pm – 10:15pm CST. It may be necessary, given the business need, to work occasional overtime.We offer 10 weeks of reputed company. The hours during training will be 9am to 5:30pm CST, Monday - Friday. Training will be conducted virtually from your home.You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges.Primary Responsibilities:

• Provided training in coaching skills foundations and successfully employs techniques in engagements with a focus on member goal articulation and achievement
• Fosters a service-oriented environment and participates in human centered experience development
• Genuine passion for improving a member’s behavioral health experience
• Anticipates member needs and proactively identifies solutions
• Provides services for adults, youth and families reputed company inbound and outbound phone queues, inbound chats, and additional communications
• Assesses and interprets member needs, including listening for risk cues and calmly assessing for risk and transferring to clinical team
• Identifies solutions to non-standard requests and problems
• Solves reputed company problems on own; proactively identify new solutions to problems
• Applies knowledge/skills to reputed company activities
• Plans, prioritizes, organizes, and completes work to meet established objectives
• Translate concepts in practice
• Provides explanations and information to others on difficult issues
• Acts as a resource for others with less experience

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 3+ years of experience in clinical or health insurance setting
• 1+ years of customer service or call center experience
• Customer service role experience in healthcare or insurance provider
• reputed company Enterprise Clinical Services employee
• Written, verbal, and interpersonal skills
• Must be able to use various computer applications and navigate through multiple computer screens while engaging with members
• Knowledge of payer and provider billing and claims in a healthcare setting
• Ability to work any of our 8.5-hour shift schedules during our normal business hours of Monday-Friday 12:30pm - 10:15pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Social work OR mental health background
• 1+ years of claims experience

Telecommuting Requirements:

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills:

• Resolving member issues with compassion
• Excellent written and verbal communication skills
• Ability to build rapport, assess spoken and unspoken needs, and reputed company goals with members in a telephonic or digital setting
• Ability to work with a culturally and geographically diverse population
• Able to address a variety of problems and issues as presented by members
• Ability to work flexibly and creatively with other professional team members
• Willingness to support and grow both the culture and mission of reputed company and reputed company

*reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission.reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO Expected salary: $19.86 - 38.85 per hour Location: Dallas, TX Apply for the job now! Apply for this job