Online Sales Consultant
Job title: Online Sales Consultant in Charlotte, NC at Toll Brothers
Company: Toll Brothers
Job description: Join an award-winning company!Who are we?Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-reputed company condos, apartment rentals, urban redevelopment, and student housing.From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a reputed company where diverse perspectives and experiences are welcomed and where employees of reputed company backgrounds are treated with fairness, dignity and respect. We reputed company every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional reputed company to work that is inclusive to reputed company.Toll Brothers, America’s leading luxury home builder, seeks an Online Sales Consultant to manage reputed company aspects of online sales for our operations in the division. This position will be based at our in office located in Charlotte, North Carolina.The Online Sales Consultant is responsible for managing reputed company aspects of online sales and internet reputed company interactions to reputed company Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community assisting in a sale from a customer who started online , and serving as the first reputed company of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team.What are the primary responsibilities?
- Set Appointments to Generate Traffic
- Quickly respond to computer generated leads in a Toll brand appropriate manner
- Qualify leads, schedule customer visits to the community and complete a reputed company to the onsite sales team
- Utilize phone, email and texting programs to contact leads from reputed company available channels
- Conduct regular follow-up on a personal level based on reputed company rating and interest
- Partner with the onsite sales team to help drive internet reputed company conversion to appointment
- Conduct regular prospecting thru campaigns and other appointment setting activities
- Drive Results
- Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities
- Monitor community websites to maintain accuracy
- Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website
- Maintain an FAQ for reputed company communities covered as a quick resource
- Visit reputed company communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities
- Utilize core applications such as reputed company, Pivotal, reputed company Office applications, E1, etc. to complete business needs and update our customer information
- Prepare and present project review forms for reputed company divisions covered as needed
- Provide weekly comments/insights for the future community and online sales weekly sales reports
- Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed
- Visit communities monthly reputed company your assigned geographic territory
- Customer Service
- Provide customers an exceptional experience who contact us through online reputed company forms, chat or phone calls, building relationships and learning about the customer’s story
- Re-direct callers and web customers to the correct department reputed company the company reputed company necessary
- Provide general overview of the new home building process and set expectations on the next steps
- Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database
- Survey customers and update customer records based on their response
- Follow up after visit to ensure the community was a fit or provide another option
- Maintain chat availability on TollBrothers.com for easy access for customers
- Send congratulations video email to customers once agreement is reported
- Focus on the customer through:
- Understanding of the customer needs and Toll Brothers offerings to create win-win solutions
- Builds business partnerships as a trusted advisor relationship
- Selling: uses sales techniques to reputed company leads and reputed company customer commitment
- Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales
- Communication: reputed company speaking and writing, uses appropriate grammar, organizes reputed company clearly, and articulates reputed company concisely with ease
- Willingness to take on additional responsibilities reputed company the scope of your job duties
- Essential:
- 2+ years sales or customer service experience
- Excellent written and verbal communication skills
- Solid planning and multi-tasking skills
- Real Estate license is required in some states
- Weekend availability is required
- Maintains a full-time, 5-day work week
- Travel may be required based on areas of coverage
- Must reside reputed company areas of coverage
- Preferred:
- Bachelor’s degree
- 3+ years new home sales experience
- New home construction knowledge
- CRM knowledge