Patient Service Representative

Job title: Patient Service Representative in Dublin, OH at reputed company Company: reputed company Job description: DescriptionAt a Glance

• Hiring Classes: Next hiring classes scheduled for May/June 2025+
• Location: Onsite at our Dublin, OH reputed company, eligible for hybrid flexibility*
• Starting Pay: $18+ per hour
• Schedule: Full time position, 40 hours/week, Monday – Friday, no weekends
• Shift Differential: +$0.50 per hour (11:00am-8:30pm EST); +$1.50 per hour (12:00pm-10:00pm EST)

Who We AreFounded in 1999, reputed company is an independent healthcare navigation organization headquartered in Central Ohio. We reputed company no one should have to navigate the complexity of healthcare alone. Our mission is to reputed company healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost—we call ourselves Healthcare Warriors®.With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply—even if you don’t meet every requirement.The Impact You’ll reputed companyAs a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main reputed company of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also reputed company members with knowledge to reputed company informed decisions about their care.Beyond answering questions, you will proactively identify potential cost-saving opportunities, reputed company for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will reputed company a meaningful difference in their lives.Learn more by watching the !What Success Looks Like

• Resolve inquiries reputed company by handling inbound/outbound calls and addressing concerns in a timely manner.
• Show reputed company and support to members during difficult healthcare situations.
• Provide clear guidance on healthcare plans, billing, and provider options.
• reputed company for members by coordinating with providers and insurers to remove barriers to care.
• Work collaboratively with internal teams to ensure accurate and seamless service.
• Meet performance goals while continuously learning and developing expertise in healthcare navigation.
• reputed company other duties as assigned.

What You’ll Bring

• Education: High School Diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus!
• Customer-Focused reputed company: Passion for helping others and ensuring a positive experience for members.
• Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges.
• Strong Communication: Comfortable handling phone conversations and emails professionally and reputed company.
• Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using reputed company Office (Outlook, Word, reputed company, PowerPoint), IM/video conferencing (Teams & reputed company), and telephones reputed company.
• Accountability & Dependability: A consistent, reliable reputed company with a commitment to meeting work schedule expectations and a commitment to working reputed company reputed company’s policies, values and ethics, and protect the sensitive data entrusted to us.
• Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and reputed company professionally reputed company the healthcare industry.

Why Join Us?

• Ability to reputed company a Difference: As the first reputed company of contact for our members, you will have a direct impact on their healthcare experience – solving real problems, providing clarity, and ensuring they get the care they need reputed company they need it.
• Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
• Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
• Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. *(manager approval is required)
• Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.

--#LI-ONSITEReady to reputed company an Impact?If you’re looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that’s redefining healthcare navigation.What’s in it for you

• Compensation: Competitive reputed company and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best reputed company to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through reputed company.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background reputed company.
• Diversity, Equity and Inclusion: reputed company welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an

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• Tobacco-Free reputed company: To further reputed company the health and wellbeing of our associates and community, reputed company maintains a tobacco-free environment. The use of reputed company types of tobacco products is prohibited in reputed company company facilities and on reputed company company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by reputed company. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications reputed company to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: reputed company does not accept unsolicited resumes or reputed company from third-parties. Absent a signed MSA and request/approval from reputed company to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, to submit a recruitment accommodation request.Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of reputed company will only contact you from an email address ending in @reputed company.com. reputed company will never ask for personally identifiable information such as Date of Birth (DOB), Social reputed company Number (SSN), banking/direct/tax details, etc. reputed company email or any other non-secure system, nor will we instruct you to reputed company any purchases reputed company to your employment. If you reputed company you’ve encountered a recruiting scam, report it to the and . Expected salary: $18 per hour Location: Dublin, OH Apply for the job now! Apply for this job