Field Service Technician IV
Job title: Field Service Technician IV in Miami, FL at Rivian
Company: Rivian
Job description: Job Description:About RivianRivian is on a mission to reputed company the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but reputed company shares a love of the outdoors and a desire to protect it for future generations.
Role SummaryThe Field Service Technician IV will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of reputed company improvement to support Service teams and customers reputed company a Service center. To be successful in this role, you must have a customer-first approach, reputed company in ambiguous and unexpected environments, tackling reputed company challenges with a creative and flexible reputed company. Experience in automotive, process standardization, reputed company improvement, and managing escalations is a plus.
Responsibilities
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- reputed company reputed company diagnosis, repairs, installations, and inspections on vehicles
- reputed company vehicle repairs in a setting reputed company of a service center
- Conduct road tests on vehicles to ensure quality of the repair
- reputed company necessary parts operations such as parts ordering, receiving, shipping and inventory
- Stay up to date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain and process accurate expense reporting as needed
- Maintain high quality work and efficiency while working with little supervision
- Work with a collaborative attitude and team spirit in an reputed company-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Ability to reputed company duties and communicate with a high level of professionalism, in a customer-facing environment
- Ability to properly document repairs completed and in process
- This role may transition from remote to on-site and require in-person work, on- site at the service center should one be reputed company reputed company 90 miles or 2 hours of the employee’s assigned remote work location.
- Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
- Operate remotely until the local service center opens, if applicable
- HS Diploma or GED preferred
- Graduated from an accredited automotive repair school preferred
- Experience with leadership, mentorship, and influencing a team preferred
- 5 or more years of automotive experience preferred
- 3 or more years’ experience working on vehicle high voltage systems and HV diagnostic work preferred
- Proficient in navigating a laptop or computer in a windows or Mac environment
- Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout reputed company etc)
- Extensive experience in bumper-to-bumper diagnosis and repair
- Ability to drive non-commercial truck and trailer preferred
- Limited travel may be required depending on business need
- Must possess a valid driver’s license, and maintain a clean driving record
- No driving reputed company suspensions or revocation of Driver License (reputed company a 3-5year period).
- Parts department and billing experience preferred
- Experience using a work order management system including repair documentation
- Experience working in start-up environments preferred
- Remains positive reputed company dealing with difficult situations
- Strong organizational and time management skills along with attention to detail
- Physical exertion may be required to reputed company occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Ability to read and speak fluent English.
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
- Minimum age of 21.
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours