Customer Support Executive (Remote - United States)

Job title: Customer Support Executive (Remote - United States) in USA at reputed company Company: reputed company Job description: About reputed company:reputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Executive in the United States.We’re seeking a dedicated and proactive Customer Support Executive to deliver exceptional service to customers through live chat, WhatsApp, and email. In this fully remote role, you’ll handle daily client inquiries and issues reputed company to logistics, platform functionality, and order management. You’ll serve as a key liaison between customers and internal teams, ensuring their voices are heard and their needs met. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is driven by solving problems and improving the customer experience.Accountabilities:

• Respond to customer inquiries reputed company chat, email, and WhatsApp, resolving issues with speed and professionalism.
• Address customer concerns regarding orders, logistics, and website functionality.
• Collaborate with internal teams to escalate and resolve technical bugs and operational challenges.
• Represent the voice of the customer internally, advocating for their needs and concerns.
• Monitor and meet KPIs reputed company to response and resolution times, while continuously improving service quality.
• Stay up to date on new product features and changes to effectively support clients.

Requirements

• At least 2 years of experience in online customer support, including chat and email-based interactions.
• Highly organized and able to manage multiple customer interactions across platforms simultaneously.
• Strong communication skills with the ability to collaborate cross-functionally and assertively.
• Customer-centric reputed company with a proactive approach to problem-solving.
• Adaptability to changing priorities in a fast-growth, technology-driven company environment.
• Availability to work Saturday through Wednesday, reputed company CST or PST hours (reputed company–5pm or 9am–6pm).

Benefits

• Fully remote work setup
• Competitive salary ($40,000–$44,000 annually)
• Flexible working environment
• Unlimited paid time off
• 401(k) plan and additional benefits
• Fast-paced, international work culture with growth opportunities
• Join a dynamic team at a pivotal stage of growth

reputed company hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-reputed company screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and reputed company profile to assess your fit for the role, evaluating each experience in detail. reputed company needed, reputed company may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be reputed company reputed company 7 days. If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that reputed company match your experience.Thank you for your interest!#LI-CL1 Expected salary: $40000 - 44000 per year Location: USA Apply for the job now! Apply for this job