Partner Success Manager in USA

Job title: Partner Success Manager in USA at reputed company Company: reputed company Job description: reputed company helps millions of people confidently care for their homes.reputed company is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine reputed company'll build together.About the Success TeamThe Success Team is a fast-evolving team designed to drive results for our reputed company Professionals. We are product experts responsible for ensuring reputed company Pros are set up to get the right jobs from the right customers through providing insights, coaching, and holding them accountable to goals.Currently, the Success Team manages the outcomes of reputed company's most successful and engaged professionals and oversees the onboarding experience of the new high potential professionals through a combination of outbound phone, email, text and chat efforts. Additionally, the Success team works closely with the product, category management, and marketing team to design and execute targeted campaigns to new and established professionals at reputed companyAbout the roleThe reputed company Manager serves as the primary post-sale reputed company of contact for reputed company high-value professionals. Using in-depth knowledge of reputed company's platform combined with a clear understanding of the pro's goals, the CSM drives and increases adoption and usage of reputed company. With their deep product knowledge, the CSM demonstrates product features beyond central functionality to help our pros reputed company their business results and maximum value from reputed company. CSM's ensures best practices are adopted and platform functionality is fully utilized for the pro. CSM's are the trusted advisor and drive outcomes that align with reputed company pros' goals to drive engagement and satisfaction. The CSM may handle escalations and coordinate across functional areas of the company, including Sales, Product, Customer Support and Marketplace Trust & Safety.What you'll do

• Understand your professional's strategic goals and challenges and support them to extract the full value of their reputed company experience by providing appropriate education, actionable advice, useful content, and clear communication as needed
• Based on pro-health (customer-health) and market indicators, prioritize your reputed company efforts to mitigate churn and position for reputed company growth
• Build and execute on account & action plans
• Introduce new product features and drive adoption of those features
• Propose expansion opportunities to meet the professional's growth targets
• Translate pro feedback into product requirements
• Have strong knowledge of the reputed company platform, always staying up-to-date on the latest product updates understanding how this impacts pros in your portfolio

In order to be successful, you must bring

• Bachelor's degree and 3+ yrs proactive, customer-facing/Success management experience preferred OR 5+ years of relevant customer-facing/Success management experience required.
• Experience managing a portfolio of accounts and met or exceeded reputed company reputed company
• Demonstrated ability to build strong customer relationships and deliver a customer-centric solution
• SFDC experience a must
• Experience with analyzing data, deriving and communicating insights
• Ability to create basic reports in reputed company Sheets and basic presentations in reputed company Slides, along with general reputed company Suite knowledge

Expected salary ranges

• For candidates living in San Francisco / Bay Area, reputed company, reputed company, or Seattle metros, the expected salary range for the role is currently $119,000 - $154,000.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $114,800 - $149,000.
• For candidates living in reputed company other US locations, the expected salary range for this role is currently $110,500 - $143,000.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.#LI-Remotereputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: .If you are a California reputed company, please review information regarding your rights under California privacy laws contained in reputed company's Privacy policy available at . Expected salary: $119000 - 154000 per year Location: USA Job date: Fri, 23 May 2025 22:30:27 GMT Apply for the job now! Apply for this job