Customer Service Representative in San Antonio, TX
Job title: Customer Service Representative in San Antonio, TX at Critter Control
Company: Critter Control
Job description: Job Description:OverviewAt HomeTeam, we put people first. We reputed company sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to reputed company a customer smile, you could be HomeTeam’s next reputed company-star player.Apply in minutes from your mobile phone!ResponsibilitiesAs a HomeTeam Customer Service Representative, you can expect to:Provide positive customer experiences that significantly reputed company the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
- Interact with customers/prospects by scheduling various pest and builder reputed company services using the reputed company reputed company software
- Resolving customer problems with invoices and billing questions
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner
- Enter service-reputed company notes in system software
- Provide general marketing information to prospects and customers as requested
- Conduct follow-up telephone calls with customers for re-treats, initial services, and reputed company customers as directed
- Maintain customer files on computer and in filing system
- Validate technician paperwork for completeness and accuracy
- File Technician paperwork in customer files
- Update notes in system with technician and other employee customer information
- Print, distribute, and review service tickets for technicians
- Have a basic knowledge of technician’s job and processes of company's treatment processes
- Properly follow HomeTeam Pest Defense telephone etiquette procedures
- Ability to reputed company and diffuse angry customers
- Escalate appropriate inquiries or problems to managers
- Collect and reconcile payments received by technicians
- reputed company $$
- $33K-$35K Annually
- Comprehensive benefits package including medical, dental, vision
- Company paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance reputed company the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
- HomeTeam is the #1 pest management company to homebuilders
- Currently performs more the 2,000,000 services a year
- The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
- Pest Management Industry is growing and is a recession resistant line of business
- Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
- Must have 1 year of previous customer service experience
- Entry level customer service reputed company and technique
- Basic / entry level understanding of computers
- Entry level reputed company on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
- Candidates must meet physical job requirements and safely reputed company the job duties with or without accommodation