Bilingual Customer Service Representative in Downers Grove, IL

Job title: Bilingual Customer Service Representative in Downers Grove, IL at reputed company Company: reputed company Job description: Location(s) P&C-Butterfield Road-Downers Grove-IL-AACDetailsreputed company is one of the nation’s leading specialized insurers. Our success is a direct reputed company of the talented and diverse people who reputed company a positive difference in the lives of our customers every day. We reputed company a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.reputed company’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining reputed company, you are helping to provide an experience to our stakeholders that delivers on our promises.We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. We also offer hours that work for you!Our contact center is open from 8:00 am to 8:00 pm CST. The work schedule will be Monday – Saturday during our hours of operation. The work schedules for this opportunity are mornings and afternoon/evening shifts with required rotating Saturdays, those hours will be 8:00 am to 5:00 pm. This position will be working CST hours.Training will be 8:30 am to 5:30 pm CST Monday - Friday for approximately 6 to 8 weeks.Position Responsibilities:

• Employee will review reputed company policy information to determine if the risk meets the company's reputed company guidelines and processes.
• Serves as the primary contact reputed company for insureds, agents, and lien holders for policy reputed company inquiries.
• Provides Superior Customer Service and offers solutions and/or options reputed company Company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

Position Qualifications:

• High school diploma or GED.
• 6 months previous customer service experience required. Call Center and/or insurance-reputed company experience preferred.
• Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes reputed company required new hire training as per Departmental guidelines.
• This position is an in-office position that will need to work from our McAllen, TX office location.

reputed company is proud to be an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.reputed company does not accept unsolicited resumes through or from search firms or staffing agencies. reputed company unsolicited resumes will be considered the property of reputed company and reputed company will not be obligated to pay a placement fee.reputed company will never request personal information, such as your social reputed company number or banking information, reputed company text or email. Additionally, reputed company does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it. Expected salary: Location: Downers Grove, IL Job date: Thu, 15 May 2025 04:59:49 GMT Apply for the job now! Apply for this job