Technical Support Representative in Herndon, VA
Job title: Technical Support Representative in Herndon, VA at ManTech Company: ManTech Job description: Elevate your career with ManTech International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, ManTech has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now-be extraordinary at ManTech!ManTech seeks a motivated, career and customer-oriented Technical Support Representative to join our team in Herndon, VA.Responsibilities to included but not limited to:Provide Tier I contact and incident resolution to customers with hardware, software, and application problemsProvides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in the Service Now CRM ticketing tool. May also make outboard service calls to potential customersWhen new solutions are derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles created. Install system wide software and assist with fine-tuning system performanceAct as a single point of contact for existing incident and requestsIdentify process and procedures which need to be corrected or added to the Knowledge baseManage time and workload to meet predetermined service levelsProvide polite and friendly customer serviceMinimum Requirements:BS DegreeMinimum of 1 year experience working in a Tier I capacityWorking knowledge of computers, printers, laptops, and common Windows and MacOS applications in a Windows and MacOS environmentLarge Enterprise-level IT experience in supporting multiple Operating Systems and environmentsThe ability to navigate and explain complex solutions to customers over the phoneExceptional attention to detailClearance Requirements:Must have an active Top SecretPhysical RequirementsMust be able to be in a stationary position more than 50% of the timeMust be able to communicate, converse, and exchange information with peers and senior personnelConstantly operates a computer and other office productivity devicesThe person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situationsThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, and must be able to lift and move objects weighing 25 pounds or moreManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.If you need a reasonable accommodation to apply for a position with ManTech, please email us at Expected salary: Location: Herndon, VA Job date: Wed, 07 May 2025 02:43:50 GMT Apply for the job now! Apply for this job