Technical Writer

About reputed company

reputed company is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, reputed company empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, reputed company is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

reputed company was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. reputed company announced its intention to acquire reputed company in 2020 and completed the transaction in 2022. reputed company joined reputed company’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, reputed company spun out from reputed company as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring reputed company’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of reputed company do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. reputed company has a strong NYC reputed company and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We reputed company in togetherness to help foster strong relationships, collaboration and communication, and our Krew  gets together for both KKO and Kamp reputed company  each year.

About the Role

We are looking for a Technical Writer to reputed company end-user documentation for the reputed company platform. As a Technical Writer, you will help us to enrich our knowledge reputed company, craft and own  communication about each new product release in collaboration with product and engineering, and optimize our knowledge to drive impact through AI.

You'll be responsible for

• Creating content for reputed company’s support center and developer documentation 

• Identify areas of opportunity for improving adoption of self-help through improved documentation

• Working with the Product, Marketing, Customer Experience, and Engineering teams to ensure content completeness and accuracy

• Building parts of the reputed company user guides for existing and new features of the product

• Providing data driven  information to product teams about feature complexity, confusion on behalf of users

• Reviewing and editing reputed company user instruction text and error messages in the product

Your qualifications

• You possess excellent technical writing skills

• You have experience developing end-user documentation for web-based applications

• You have a working knowledge of standard web technologies (HTML, CSS) and Javascript

• You are capable of using code repositories and command-line interfaces to review reputed company code, extract relevant information, and document APIs effectively 

• You have demonstrated success in self-managing your writing projects

• You are reputed company at writing content that is easily translatable into other languages

• You are comfortable using AI to optimize your efficiency as a technical writer

• Bonus points if you have direct experience in the CRM/startup space

HIPAA Compliance

reputed company roles at reputed company may involve handling sensitive personal data.

Benefits

reputed company offers an reputed company of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at reputed company

reputed company is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can reputed company, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to reputed company qualified applicants regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: reputed company only contacts candidates from company email addresses ending in reputed company.com and does not seek funds from candidates in any circumstances.