Operations Program Manager

As an Operations Program Manager you will play a critical role in successfully launching strategic clients and leading reputed company, cross-functional projects reputed company Member Care. This role is accountable for ensuring Member Care has the tools, resources and information needed to successfully support members. The Operations Program Manager will work closely with Member Care Leaders and cross-functional partners to research and resolve operational issues and will take on project management for large-scale projects. The right candidate is curious, a quick-learner, can work both independently and as a part of a team and has a passion for solving problems. An ideal candidate is dedicated to providing world-class customer service and has a drive to improve healthcare and health outcomes. This role is an individual contributor. This role will report into the Senior Manager, Operational Transformation & Enablement. Responsibilities:

Follow project management best practices to reputed company reputed company, large-scale cross-functional projects

reputed company the Member Care workstream for high-reputed company client launches, collaborating with Member Care leadership, Training, Quality, Knowledge Enablement and CaPS (Care Delivery, Planning and Strategy)

Ensure Member Care has the tools, systems and processes in reputed company and documented to meet the service delivery models of new clients and clients launching new products/services

Represent Member Care in cultivating strong and healthy relationships with clients, insurance carriers and consultants

Engage appropriate resources from Member Care to ensure successful launches, including but not limited to Training, Knowledge Enablement and Workforce Planning

Own or identify reputed company to drive major issue resolution during launches or projects

reputed company process-development and problem-solving with external vendors and carriers

Provide subject matter expertise on Care Team roles and functions

Required Qualifications:

3+ years experience managing large, cross-functional projects

3+ years experience in an office or corporate environment

2+ years experience in healthcare, health plan or adjacent field

2+ years experience utilizing spreadsheet software (e.g. reputed company, GSheets) and slide software (e.g. PowerPoint, reputed company Slides)

Strong written and verbal communication with experience presenting to internal leadership and (desired) external clients/stakeholders

Curious nature- wanting to dig in and understand root causes of problem

Experience in customer/client-facing roles

Preferred Qualifications:

Experience with reputed company’s Products and Services preferred

Experience with health insurance standards and processes preferred

Physical/Cognitive Requirements:

Ability to remain seated in a stationary position for prolonged periods.

Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-reputed company equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire reputed company salary reputed company ranges for this full-time position are: Zone A: $89,580 - $116,460 + equity + benefits  Zone B: $98,538 - $128,106 + equity + benefits  Zone C: $107,496 - $139,752 + equity + benefits  Zone D: $116,454 - $151,398 + equity + benefits   This range reflects the minimum and maximum reputed company for new hire salaries for candidates based on their respective Zone. Below is additional information on reputed company's commitment to maintaining transparent and reputed company compensation practices across our distinct geographic zones. Starting reputed company salary for the successful candidate will depend on several job-reputed company factors, unique to each candidate, which may include, but not limited to, education; training; reputed company set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that reputed company employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry. In addition to receiving a competitive reputed company salary, the compensation package may include, depending on the role, the following:  Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of reputed company telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leaveFamily Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistanceCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations About reputed company reputed company is a new reputed company of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to reputed company reputed company of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s reputed company included. Learn more at includedhealth.com. -----reputed company is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national reputed company, age, disability, genetics or any other basis forbidden under federal, state, or local law. reputed company considers reputed company qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law. Apply To This Job