Office Manager/ Customer Support - Part Time
Benefits:
- Flexible schedule
- Free uniforms
- Profit sharing
Are you ready to join an award-winning team that provides excellent customer service and value? WHO ARE YOU? You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fun environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment. WHAT WE OFFER?
- Competitive compensation structure
- Growth and advancement opportunities in an award-winning franchise.
- Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
- Achieve work-life balance with no weekend work requirements
- Paid training and career planning provided
- A cohesive team culture with regular events
POSITION OVERVIEW This position is for highly organized and customer-centric individuals who have a passion for delivering outstanding results. If you are an outgoing, organized professional, this is a great opportunity to develop alongside a fast growing company. In this important role, you manage the day-to-day office operations including providing administrative support to the team, and recruiting technicians. You work closely with the owner managing emails, and assisting with sales support and customer service by phone and email. House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Austin area. We are looking for energetic and friendly people who enjoy working on various home improvement and maintenance projects such as repairs, flooring, drywall, carpentry, painting, etc. RESPONSIBILITIES:
- Data entry, reports and analytical support
- Collateral inventory management
- Job scheduling, confirmation and supply orders
- Working with clients to provide exceptional customer service
- Manage feedback from clients, business partners and suppliers
- Manage employee and subcontractor documentation
- Posting job ads and scheduling interviews
- Invoicing and processing payments
- Payroll processing
- Trade associations & industry group support
- Coordinating digital marketing posts, and responding to comments & inquiries
- New employee onboarding
- Representing House Doctors in the local community, and networking with potential customers as needs arise
SKILLS AND REQUIREMENTS:
- 2+ years of experience with office admin duties
- 2+ years of experience in customer service
- Construction experience preferred
- Excellent written and verbal communication skills
- Detail-oriented and highly organized
- Proficient with general office technology and software including Google Workspace
- Prior experience with recruitment and payroll systems
- Relevant degree or certification would be considered an asset
- Understanding of basic accounting would be considered an asset
- Ability to learn and operate basic computer programs and systems
- Friendly personality and committed to great customer service
- A strong work ethic and highly dependable
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