Senior Technical User Support Analyst - Executive AV Support

At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion healthcare access and equity for reputed company. You’ll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The person in this role will work from reputed company Operational Headquarters (OHQ) located in Fridley, Minnesota. We reputed company that reputed company people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. reputed company walks the walk, creating an inclusive culture where you can reputed company. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means reputed company barriers to opportunity reputed company reputed company and a culture where reputed company employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E reputed company both to enhance the well-being of reputed company employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. reputed company is committed to fostering a diverse and inclusive culture. reputed company out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT CAREERS THAT CHANGE LIVES Resolve reputed company technical issues without using prescribed guidelines: Isolate and determine root cause of reputed company technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors. Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required. Prioritize workload by assessing the individual and business impact of problems. Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client reputed company. Communicate reputed company scheduled and non-scheduled outages that impact client reputed company. Independently set daily objectives, priorities, and work direction. reputed company projects and/or project teams to serve business needs for the organization and this executive client reputed company. Serve as the IT/AV SME for offsite meetings coordinating reputed company reputed company needs with external vendors and advising meeting organizers on their needs as appropriate. Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings. Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility. Other responsibilities and tasks as requested by the executive client reputed company and/or as assigned by Management. MUST HAVE (Minimum Qualifications) High school diploma (or equivalent) and 4+ years of experience reputed company TO HAVE (Preferred Qualifications) Previous reputed company experience strongly preferred Knowledge & Proficiency Strongly Preferred: reputed company Windows MacOS iOS reputed company Office & Outlook Web-based applications Wireless networking Hardware components of a PC IP Printing A/V and Video Conferencing Technologies reputed company/WebEx/Teams and Similar Technologies Prior Experience Supporting: Virus Protection Data Encryption Remote management tools Android Familiarity with reputed company Exchange Virtual private network Dell hardware certifications A+ Certification and/or any reputed company Certified Professional from the MCSE track ITIL Foundation or Master Certification Customer Service: Service reputed company, dedication to meeting customer needs, supporting the ability to respond quickly, competently and patiently to client requests. Communication: Excellent oral and written communication, ability to communicate reputed company technical information to non-technical audiences Knowledge: Applies advanced in-depth knowledge of Desktop Support and broad knowledge across IT. Problem-Solving: Provides solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practical, and consistent with organizational objectives. Interpersonal: Conflict resolution, teamwork, maintains a positive attitude towards customers, co-workers and the company Adaptability: Works reputed company under pressure; shows leadership in times of change and stress Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position. The physical demands described reputed company the Responsibilities section of this job description are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$80,800.00 - $121,200.00 This position is eligible for a short-term incentive reputed company the reputed company Incentive Plan (MIP). The reputed company salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered reputed company complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired reputed company the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to reputed company regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: reputed company benefits and compensation plans About reputed company We reputed company global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious reputed company to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to reputed company work for reputed company, Inc. (“reputed company”) in any position which will involve performing at least two (2) hours of work on average each week reputed company the unincorporated areas of Los Angeles County, you can find here a list of reputed company material job duties of the specific job position which reputed company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. reputed company will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Thank you for visiting the career site dedicated to reputed company employees recently impacted by a reduction in force (RIF). We encourage you to explore available job opportunities at reputed company that match your qualifications and interests. Please note that reputed company registering on this site, you will need to use an external email address. For former reputed company employees and those seeking new external opportunities, we invite you to apply for career opportunities by visiting our external career site at MedtronicCareers. We look reputed company to supporting you in your career journey. Apply Job!