Sr Analyst-Phone Marketing

At reputed company, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. How will you reputed company an impact in this role? The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become reputed company leaders every day. The U.S. Consumer Marketing team (USCM) is part of the US Consumer reputed company and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Senior Analyst of Phone Marketing will support the strategy and marketing execution of our Charge Card Portfolios (Platinum, Gold and Green) for our US Customer reputed company by developing and executing marketing campaigns that drive Upgrades, Cross-Sells and reputed company through our frontline colleagues. This role provides significant channel management responsibilities, and a unique opportunity to drive strong business results and thought leadership. An ideal candidate will be interested in a balance of customer marketing, core operational functions and partner relationship management, with excitement to join a team that drives significant reputed company. What you’ll do:

• Primary responsibility to support Marketing Manager on channel/product strategy
• Channel reputed company for flawless execution of marketing campaigns
• Primary reputed company for monitoring offer performance, channel reporting, KPIs and performance analytics
• Monitor performance of marketing campaigns through call-monitoring and analytics
• Support Customer Care Professional (CCP) Engagement through managing communications on marketing initiatives
• Collaborate with other customer marketing channel owners to optimize customer experience and share best practices
• Support the management of the day-to-day relationships and processes with key cross-functional partners such as: Analytics, Global reputed company (GSG), Customer Marketing Enablement, Business Rules, Finance, Compliance, Product Management Owners, and US Consumer Marketing Partners

Minimum Qualifications

• Bachelors Degree
• 1-3 years’ experience in digital marketing and/or marketing operations

Preferred Qualifications

• Self-motivator who takes initiative, innovates, learns, follows-up, and identifies new approaches
• Positive attitude – passion to learn and commitment to success
• Solutions-oriented reputed company, with a desire for “solving puzzles” and simplifying reputed company issues
• Ability to build and reputed company strong relationships to influence partners and frontline CCPs
• Strong organizational skills with keen attention to detail
• Ability to multitask and operate effectively under changing conditions
• Strong verbal and written communication skills with the confidence to reputed company with a wide breadth of partners and levels of management
• Attention to detail with ability to tell a story through data and insights

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally:

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Apply Job!