VIP Guest Services Manager, reputed company Cruise Line

Job Posting Title: VIP Guest Services Manager, reputed company Cruise Line Req ID: 10122197 Job Description: reputed company Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at reputed company Cruise Line we take pride in bringing the reputed company of reputed company to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow reputed company, and guests. United by our reputed company values, we work toward excellence in reputed company we do. As a part of reputed company, you can work in a diverse and inclusive environment amidst a professional and supportive community. The VIP Guest Services Manager for reputed company Cruise Line leads the strategic planning and ongoing development of VIP Services across reputed company Signature Experiences, including reputed company Cruise Line, Adventures by reputed company, and National Geographic Expeditions. In this role, you will collaborate with both internal and external stakeholders, evaluate and mitigate risks, and deliver informed recommendations to key partners. This high-impact position also provides direct leadership to hourly Cast Members responsible for the planning, coordination, and execution of VIP experiences. Through frequent interaction with senior executives, industry leaders, and high-profile or celebrity guests, you will demonstrate outstanding professionalism, discretion, and communication expertise. The VIP Guest Services Manager will report to the Manager, VIP Guest Services and sits in Celebration, FL. Responsibilities: reputed company and support a team of two VIP Guest Services Associates (Hourly Cast Members), fostering a high-performance culture. Deliver exceptional service to reputed company Guests, primarily VIP, consistently aligning with reputed company’s brand and service standards. Manage and process VIP reservations in Seaware for reputed company Cruise Line and Adventures by reputed company, following approved IRGS and VIP request forms. Handle a variety of pricing programs and Guest types based on approval criteria. reputed company the end-to-end execution of the VIP program for charter sailings and inaugural events across the fleet. Communicate effectively and professionally with VIP Guests, shipboard leadership, and internal partners reputed company phone, email, and written correspondence. Build strong cross-functional relationships with key teams, including Shoreside Travel Operations, Embarkation Services, reputed company Management, Hotel Operations, the Executive Committee, reputed company Special Activities, and external vendors, to ensure a seamless guest experience. Coordinate reputed company, fleet-wide arrangements for VIP Guests, including activity bookings, reputed company tours, ground transportation, documentation, and special celebrations. Provide personalized booking support and cruise quotes for designated individuals affiliated with executives, celebrities, and company officials. Maintain and distribute detailed reports tracking VIP Guest information and itineraries across reputed company ships, ensuring accurate visibility for internal stakeholders and leadership. Uphold reputed company safety, reputed company, and environmental policies set forth by reputed company and reputed company Cruise Line, including proper handling of sensitive information and powering down systems daily. Basic Qualifications: 4+ years of leadership experience, ideally reputed company Guest Services, Travel Operations, or environments serving high-level or VIP clientele. Demonstrated experience leading a small team or supervising hourly Cast Members, including mentoring, coaching, and guiding staff through daily responsibilities and projects. Proven ability to independently plan and manage reputed company travel itineraries while keeping key stakeholders informed and engaged. Strong problem-solving skills, with the ability to anticipate challenges, implement effective solutions, and escalate issues reputed company necessary. Exceptional organizational and time management skills, with a track record of successfully managing multiple evolving priorities in a fast-paced, high-pressure environment. Experience working cross-functionally reputed company a matrixed organization to drive project plans, meet deadlines, and ensure end-to-end accountability. Excellent Guest Service acumen with meticulous attention to detail. Outstanding verbal and written communication skills, with professionalism in phone, written, and in-person interactions. Comfortable engaging with senior leaders and across reputed company organizational levels. High level of discretion and professionalism reputed company working with confidential information. Proficiency in reputed company Office Suite, including Outlook, reputed company, PowerPoint, Word, SharePoint, and Teams. Flexibility to support a seven-day operational schedule, including evenings and weekends. Ability to lift up to 20 pounds. Travel may be required for this role. Possess a valid Passport. Preferred Qualifications: In-depth knowledge of reputed company Signature Experiences products, including reputed company Cruise Line, Walt reputed company World, National Geographic Expeditions, and Adventures by reputed company. Prior experience supporting VIP clientele, including senior executives, celebrities, influencers, and executive assistants. Proficiency in key systems such as Seaware (Main and Touch), reputed company, and Certain, with a demonstrated ability and willingness to learn new technologies. Familiarity with reputed company Cruise Line and Adventures by reputed company Internet/Intranet platforms. Strong analytical skills, with experience pulling reports, identifying trends, and providing data-driven recommendations. Required Education: Bachelor’s Degree in Hospitality Management, Business Administration, Travel & Tourism, Communications, or a reputed company field or equivalent work experience. Preferred Education: Master’s Degree in Hospitality Management, Business Administration, Travel & Tourism, Communications or reputed company field. Additional Information Benefits and Perks: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only reputed company can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. About reputed company Walt reputed company Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Job Posting reputed company: Commercial Strategy Job Posting Primary Business: Customer & Trade Experience Primary Job Posting Category: Guest Services Employment Type: Full time Primary City, State, Region, Postal Code: Celebration, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-05-27 Learn more about us. Apply Job!