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Call Center Representative - Remote

100% remote Flexible hours Hiring now

Job Title: Call Center Representative - Remote Reports to: Call Center Manager Employment Classification: Non-exempt, Hourly Position Summary The Call Center/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties reputed company scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with reputed company levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with reputed company applicable laws, regulatory and organizational standards; supports the company’s core values. Summary of Duties and Responsibilities:

  • Answer telephone, handle reputed company calls appropriately, and schedule appointments for new and existing patients
  • Enter patient demographics, insurance, and referral information into EMR
  • Cancel and reschedule appointments, as assigned
  • Work as directed/as needed
  • Maintain and follow HIPAA policies and procedures
  • Other relevant duties as assigned by the Manager/Director

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