Remote Medicaid Call Center Supervisor
Description:
- Responsible for increasing member and provider satisfaction, retention, and growth
- Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
- Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
- Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals.
- Acts as liaison between staff and other areas, including management, all segments, provider teams, etc.
- Proactively analyzes constituent data, identifies trends and issues.
Requirements:
- 4 years experience with member/call center environment.
- 2 years leading member/customer service team.
- Experience in a Medicaid and/or Medicare setting.
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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