Membership Operations Associate

Title: Membership Operations Associate Department: Development Status: Non-Exempt Reports to: VP, Membership and Direct Response Fundraising Positions Reporting to this Position: None Location: Washington, DC Metropolitan Area Remote Work Eligibility: Yes; Occasional Office Work Travel Requirements: Up to 15% Union Position: Yes Job Classification Level: A Salary Range (depending on qualified experience): $59,160 – $74,460 General Description: The League of Conservation Voters, Inc. (“LCV”), a non-profit organization, builds political power to protect people and the planet. We envision a world in which tackling the climate crisis, confronting environmental injustice, and strengthening our democracy lead to cleaner and healthier communities, good, well-paying jobs, and a more just, equitable, and sustainable planet for all. For more than 50 years, LCV has fought for solutions to the interconnected threats our environment and democracy face. We do so by working with and holding elected officials accountable, mobilizing, organizing, and building grassroots power in communities, electing candidates who share our values, and partnering with and supporting our 30+ state affiliates across the country. LCV is hiring a Membership Operations Associate who will work with the Membership and Direct Response, and Marketing and Development Communications teams on project management and production of direct mail, email, and other communications materials. The Membership Operations Associate will also assist the Membership team with managing member and supporter services, including providing customer support to LCV supporters with questions and requests. This position is classified as “Occasional Office Work”, which means the position does not have a regular schedule for working in an office but sometimes they will need to work from the office on a schedule that has no day(s) per week commitment. General working conditions:

• Operate in a professional office or home office environment, and routinely use standard office equipment including, but not limited to, computers, phones, photocopiers, and audiovisual systems.
• Largely sedentary, often standing or sitting for prolonged periods.
• Communicates with internal and external stakeholders using electronic platforms.
• Applicants must be located in and legally authorized to work in the United States.

Responsibilities:

• Support the Production Director in project management of direct response outreach and collateral materials for the Membership and Direct Response and Marketing and Development Communications teams, including:
• Coordinating the copy approval process, guiding outreach projects through various review and approval stages, including direct mail, email, and advertising projects.
• Working with project leads to ensure all direct response projects are run through the quality assurance process.
• Supporting email production.
• Supporting the creation of marketing materials for donor stewardship and engagement.
• Assist the Membership team in managing member support at LCV, including:
• Monitoring and responding to incoming requests from members and supporters, ensuring timely response to supporters.
• Endeavoring to provide positive outcomes to all supporters within LCV guidelines and policies.
• Managing supporter responses conducted by third party vendors.
• Support and contribute to LCV’s work to advance racial justice and equity, incorporating our organizational values of accountability, anti-racism, community, innovation, learning and sustainability into everything we do.
• Work with the Membership and Direct Response and Marketing and Development Communications teams to achieve annual racial justice and equity goals, including, but not limited to working towards building a large and diverse donor base – racially, geographically, and at the level of giving – who share our values; committing to an intentional approach to membership, focused on recruiting and retaining a grassroots cohort; and, focusing on a large small-dollar donor base an integral part of the organization’s goals of sustainable fundraising.
• Conduct in-person work in the Washington, DC office when needed for in-office support related to grassroots mailings or other team projects, as needed.
• Travel up to 10% of the time for in-person work outside of Washington, DC, including staff retreats, meetings, conferences, member activities and professional development opportunities, as needed.
• Perform other duties as assigned.

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