Full-Time Virtual Assistant – Chat Support & Content Editor (Remote, US Only) - Contract to Hire

A leading U.S.-based customer service company is looking for a dependable, full-time Virtual Assistant to join our remote team. This role is focused on improving our AI-powered customer support system, including editing and expanding automated responses in Tawk AI and Apollo, uploading relevant forms, and working with managers to ensure every response is revised for the best possible answer. This is a 90-day remote contract with the potential to become a long-term full-time role. U.S.-based applicants only. Preference given to those in Florida or nearby time zones. What You’ll Be Doing: Log into Tawk AI and Apollo to access and edit the back-end chat system Review months of past customer chats and AI responses Improve weak responses — rewrite, expand, or clarify where needed Add new answers for unaddressed topics Upload forms and documents that customers need during specific inquiries Focus on step-by-step, process-based responses (e.g., how to register a vehicle, where to mail checks, how to avoid form mistakes) Update content related to recent policies (like residency legislation) Use the Tawk AI improvement dashboard — not the public chat box Communicate with managers daily in Asana to confirm updates and align priorities Ideal Candidate: Excellent written English — clear, friendly, and process-driven Experience with chat platforms (Tawk.to, Apollo, Intercom, Zendesk, etc.) Familiar with editing chatbot content and uploading documents/forms Fast learner who’s confident using SaaS tools or dashboards Strong communication and attention to detail Able to work independently but stay highly responsive throughout the day Previous success working remotely in a U.S.-based role Schedule: Monday thru Friday 9:00 AM – 5:00 PM Mountain Time Who Should Apply: Individuals only — no agencies Must be physically located in the United States Looking for someone dependable, sharp, and trustworthy Compensation will be competitive and based on experience, as well as the typical pay range for this type of position. To Apply: Please include: A short note about your experience with Tawk AI, Apollo, or other chat platforms Examples of how you've improved customer-facing content Why you think you’d be a great fit for this role We’re reviewing applicants now — if this role sounds like a match, we’d love to hear from you. Apply Job!