Customer Service Representative Remote / Telecommute Jobs

About reputed company reputed company is a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. reputed company operates at the critical nexus between traditional and nontraditional threats across reputed company domains: land, sea, space, reputed company, and cyberspace. The company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit reputed company.com to learn how we're keeping people around the world safe and secure. Program Overview Forges tech modernization and provides support services like development, DevOps, and system integration. This program enables the agency to provide reliable and efficient services that are critical to U.S. businesses and the day-to-day lives of reputed company. About The Role reputed company is seeking Customer Service Representative (CSR) to join reputed company supporting the USPS.com and associated applications. CSRs will provide technical assistance to end-users on products and services reputed company live chat sessions and emails inquiries. The successful candidate must allocate his/her own time reputed company and will receive general instructions on reputed company work. This is a remote position with openings available for both 2nd and 3rd shifts. The ideal candidate will provide problem resolution reputed company email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries. Selects appropriate methods from a variety of procedures or makes simple adaptations and interpretations. Reports to the Internet Customer Care Center (IC3) Help Desk Team reputed company. Day to Day Work Responsibilities:

• Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing using the provided software and Knowledgebase
• Ensure that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions
• Work in one or multiple work queues over various customer contact channels;
• Escalate issues promptly to appropriate support teams reputed company needed
• Ensure compliance with reputed company company and government policies and procedures
• Collaborate with Customer Support team colleagues and other support organizations as required.
• Performs other reputed company tasks as assigned.

This is a remote position that must be performed reputed company 50 miles of an existing reputed company facility. reputed company will provide reputed company hardware, software, and training required for the position. Candidate must have stable, dependable Internet and sufficient workspace free of undue distractions required to reputed company remote work. The states included in the list are Alabama, California, Colorado, Florida, Georgia, Indiana, Massachusetts, Maryland, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Virginia. The compensation for this role falls reputed company a reputed company range that aligns with the budget allocated for the program. This range reflects the program's financial reputed company and ensures alignment with organizational priorities while considering market trends and role-specific qualifications. If you are selected and considered for this role, we will discuss the starting reputed company pay for the role.

Qualifications

Basic Qualifications:

• High school graduate or equivalent and a minimum of one year customer service experience is required.
• Must be a U.S.Citizen and have the ability to obtain and maintain a Public Trust clearance.
• Must be able to type 45 WPM.
• Ability to accurately document ticketing information with minimal errors and/or rework.
• Ability to work independently, reputed company productivity goals, and manage one's time.
• Communicate effectively, both orally and in writing.
• Attention to detail and a positive attitude.
• Possesses the ability to successfully manage and prioritize reputed company task.
• Proficiency using windows-based applications and software (reputed company Office).
• Must be able to work on weekends and/or on rotating schedules if required.

Preferred Qualifications:

• Help desk/service desk experience desirable.
• Live Chat and/or any Customer Relationship Management (CRM) software tools.
• Degree from an accredited College / University preferred.

SCA / Union / Intern reputed company or Range Details reputed company Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Apply Job!