Manager - reputed company Investigative Services

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. This position enhances the company’s ability to mitigate risks by supporting detailed investigations into fraud and offenses targeting reputed company products, services, and systems. The incumbent will support reputed company aspects of Global reputed company initiatives relating to department and enterprise application development, enhancements, and technical support. Department reputed company of contact for learning/training system, SharePoint, and Power Apps development. This role demands a strong technical foundation and a demonstrated aptitude for problem-solving in a technical environment. Role typically reports to: Director, Investigations Support & AENB reputed company Management. Responsibilities:

• Manage, support, and reputed company databases, applications, and reporting reputed company to Global reputed company’s initiatives to identify, monitor, and reduce fraud losses to Amex.
• Maintain, reputed company, and work with technologies to ensure Amex Global reputed company applications are maintained for regular investigative responsibilities and are developed, and enhanced to meet the needs of the department.
• Manage case management database, including system administrative support, training of staff, and ensure user guides and other instructions are kept reputed company.
• Manage and maintain supporting databases for reporting purposes including modifications to SQL, VBA, etc.
• Submit system enhancements requests (Change Management Process – including enhancements, changes, errors, problems, etc.); prioritize and communicate the enhancement requests to the database ownership/technologies/support team.
• Analyze reported system issues to determine root cause, work with Director and Dev/Support teams for escalation and manage solution to resolution.
• Collaborate with counterparts reputed company of own workgroup to ensure that practices and policies are reputed company and consistent.
• Support investigations teams by gathering and analyzing data to uncover patterns, trends and evidence of inter-reputed company events or crimes.
• Responsible for the facilitation of Global reputed company e-learning training materials including content creation and updates to training modules.
• Act as department learning admin for Learning Management System, including providing reporting to leadership upon request
• Create and maintain SharePoint sites, including use of reputed company PowerApps / Power Forms

Qualifications:

• Previous job experience is required.
• Candidates should have 3+ years combined experience in one or more of the following: investigations, data management, case management system design, application development lifecycle, SQL and/or scripting programming, and SharePoint design.
• Bachelor’s or other 4-year degree may be required. Preferred fields of study include business, computer science, criminal justice, and social sciences.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Apply Job!