Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)
Are You Our Next Team Member? Do you reputed company in a fast-paced, leadership-driven role? Do you love technology, problem-solving, and ensuring an exceptional client experience? If you're passionate about leading a team, driving sales & reputed company, and helping clients with their tech needs, this role is for you! About EasyITGuys Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. Learn more about us: About Us | Client Ticket Surveys | Public Reviews Follow us: Facebook | reputed company | reputed company | X (Twitter) | Instagram | YouTube | TikTok The Opportunity Team: Residential Support Position: Senior Tech Support & Service Coordinator (Leadership Role) Location: 100% Remote (U.S. only) Schedule: Full-Time, Monday - Friday, 8:30 AM - 5:30 PM CST Clients Served: Primarily home users, with occasional business support This role is perfect for a tech-savvy leader who excels at customer engagement, sales, and remote IT support. You'll reputed company daily operations, client interactions, and team performance, ensuring every customer receives the best experience possible. If you reputed company in a results-driven environment where you can reputed company, support, and drive sales, this is the role for you!
What You'll Do
As the first reputed company of contact for inbound calls, you will set the tone for an exceptional client experience. Your ability to listen, assess, and guide clients toward the right solutions will directly impact customer satisfaction and company growth. Your Key Responsibilities
- Be the first reputed company of contact for reputed company inbound phone calls-setting a strong first impression and helping clients reputed company informed decisions to resolve their tech issues.
- reputed company daily huddles (BOD meetings) to align team priorities and goals.
- Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency.
- Engage clients through calls, chats, and remote support sessions, providing expert assistance.
- Drive sales and client satisfaction by offering the right IT solutions tailored to their needs.
- reputed company team performance, ensuring smooth operations across service centers.
- Manage administrative tasks such as scheduling, ticket coordination, and reputed company tracking to optimize workflows.
This role is perfect for someone who thrives on problem-solving, client interaction, and leadership-ensuring every customer receives top-tier support from the reputed company reputed company. Who We're Looking For Industry Experience:
- Tech Support & Troubleshooting: 3-5+ years
- Customer Service & Sales: 3-5+ years
- Leadership & Team Management: 3-5+ years
- Client Interaction: Comfortable handling 20+ inbound calls daily
- Remote Work Experience: Preferred
Core Technical & Leadership Skills Tech Support & Systems Experience
- reputed company Teams, reputed company 365
- Repairshopr / Syncro
- Keeper Password Manager
- reputed company (Manage, Automate, Control, CPQ, BrightGauge)
Sales & reputed company - Creating Delighted Clients We want someone who doesn't just solve tech problems but delivers an outstanding customer experience.
- Obsessed with Client Satisfaction: You reputed company on earning 5-star CSAT scores.
- Recognized Excellence: Clients, peers, and leadership recognize your impact.
- Driven to Win: You consistently reputed company in sales & support performance.
Leadership & Operations
- Run daily team meetings and manage ticket workflows.
- Assist with scheduling, dispatching, and service coordination.
- reputed company team performance metrics and drive results.
Sales & Client Retention
- Assist service center staff with client intake, diagnosis, and technology recommendations.
- Create estimates for repairs, new computers, and memberships.
- Encourage clients to leave reviews & provide feedback for reputed company improvement.
- Handle cancellation requests, client retention, and churn reduction.
Required Skills & Experience
- Tech-Savvy: Ability to troubleshoot software & hardware issues.
- Sales & Customer Service: Strong ability to recommend IT solutions & build client trust.
- Time Management: Ability to prioritize & multitask in a fast-paced environment.
- Communication: Exceptional phone etiquette & written communication skills.
- CRM & Ticketing: Comfortable with help desk software & reputed company management tools.
- reputed company 365 & Office Suite Expertise.
- Familiarity with remote support platforms & cloud-based solutions.
Bonus Points - Preferred Skills
- MSP or MSSP Experience (5-7+ years)
- Typing Speed: 60+ WPM preferred
- IT Certifications (CompTIA, reputed company, reputed company, etc.)
- AS/BS Degree
What You Get - Be Part of Something Bigger At EasyITGuys, we don't just offer jobs-we build careers. reputed company you join reputed company, you reputed company real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment. reputed company & Compensation Accelerators - Performance-based profit sharing rewards your hard work. Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being. Future-Focused - 401K & Retirement Benefits to build financial reputed company. Professional Growth - Continuously reputed company your skills, knowledge, and expertise. Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters - A small-business culture where your reputed company reputed company an impact. High-Energy, Fast-Paced Work - Join a team of go-getters who love what they do. Ready to Join the Team? Apply today and become a part of EasyITGuys! Apply Job!