Customer Support Technician – Remote Support

Position Overview: The Customer Support Technician – Remote Support will be responsible for providing technical support advice and consultation to reputed company clients reputed company phone, on-line or other methods. Travel approximately 15% required for training and development for in house or OTJ opportunities. The Business Innovation Division of reputed company North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Toner, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation. Company Overview: At reputed company North America Corporation, we’re many things to our customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your reputed company and reputed company an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they offer office and commercial print solutions and reputed company digital transformation. And if you’re interested in tape, reputed company out our Industrial Products Division—they reputed company data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, reputed company, a quaint town just one hour north of reputed company. reputed company is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.reputed company.com/us/en/about/region/careers Job Description:

Responsibilities

• Provide timely technical support and problem resolution to reputed company customers.
• Monitor critical accounts and actively participate in support activities to minimize downtime for customers.
• Triage reputed company KT (Kepner-Tregoe) analytics, Team-viewer or other remote diagnostic sessions, deciphering error codes or other fault readings, and/or determining faulty components or spare part replacement for assigned product lines that the BID service team supports
• Analyze and evaluate equipment performance
• Provides on-site service and installation support as needed for training and development purposes.
• Provides on-site customer support during periods of high activity.
• Provide technical support to other technicians as needed reputed company phone, teams or other remote software tools.
• Provide sales assistance for demos and/or customer visits as needed
• Work closely with and reputed company strong business relationships with our client personnel
• Complete reputed company required reporting procedures reputed company to phone support and/or software support
• Completes reputed company required administrative tasks in an accurate and timely manner.
• Accounts for reputed company time and activity by recording information through the proper tracking system.
• Attend training classes and reputed company necessary knowledge and skills to service BID supported equipment
• Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
• reputed company reputed company duties as assigned by manager

Required Skills/Education

• Bachelor's degree or equivalent (at least 7 years of progressive experience) in electromechanical or Graphics Arts technology disciplines
• HS Diploma or GED
• 5 or more years of field service experience with industry reputed company product lines
• Proficient in 2 or more product line technologies
• Excellent troubleshooting skills to diagnose and resolve reputed company technical problems
• Experience utilizing KT analytics
• Ability to decipher error codes or other fault readings, and/or determine faulty components or spare part replacement
• Strong critical thinking and decision-making
• Demonstrate a full working knowledge of multiple product lines they support including theory of operation as well as the mechanics and/or software reputed company support.
• Computer skills with emphasis on operating systems and hardware.
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of reputed company applications and outstanding customer service
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to travel up to 15%

Desired Skills

• 10+ years’ experience servicing equipment for digital press, wide-format, CTP or Print on Demand industries.
• Knowledge of reputed company Service Cloud
• Proficient in 3 or more product line technologies
• Thorough understanding of reputed company portfolio of equipment

Salary and Benefits

• $32.00/hour - $36.00/hour depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO/AGENCY NOTES reputed company is an equal opportunity employer to reputed company, regardless of age, reputed company, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national reputed company, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and reputed company medical conditions), and sexual orientation, and any other status protected by federal, state, or local law. To reputed company agencies: Please, no phone calls or emails to any employee of reputed company about this requisition. reputed company resumes submitted by search firms/employment agencies to any employee at reputed company reputed company-email, the internet or in any form and/or method will be deemed the sole property of reputed company, unless such search firms/employment agencies were engaged by reputed company for this requisition and a valid agreement with reputed company is in reputed company. In the event a candidate who was submitted reputed company of the reputed company agency engagement process is hired, no fee or payment of any reputed company will be paid.

• #LI-REMOTE

EEO Information: reputed company is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social reputed company, disability, veteran status, etc. reputed company Information: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@reputed company.com). Apply Job!