Customer Care Manager

The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location

Istanbul or Turkey (hybrid-remote)

Your Role in Our Mission

• Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails)
• Advice: You advise GoStudent customers over the phone and support them with any technical issues.
• Administration: Offering help through live chat, processing emails and issuing invoices.
• Teamwork: You work together with the Customer Care team to find customer-friendly solutions. -
• Problem solving: You take care of high-priority requests (teacher search, organization, booking).
• Interface: You are the interface between our Customer Success Department and our tutors.
• Coordination: You organize tutoring sessions and ensure that they run smoothly.

What will you bring

• Education: Completed prior commercial training .
• Language skills: You are proficient in Turkish
• Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bring a smile to our customers’ faces.
• Organizational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
• Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking. - All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.

Our way to develop your full potential

• Flexible & focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
• We grow together: Continue your career with clear development paths and our Spark! Growth & Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself
• Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.
• Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.
• All-round support: We are there for you 24/7. Benefit from a comprehensive Employee Support Program - not only for you, but also for your loved ones.
• Istanbul Office-based perks: 
  • music room, sleeping pods, gym, and gaming room
  • Complimentary coffee, refreshments, and beverages
  • Team events and social gatherings

Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page “who we are”!

If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now!

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