IT Support Engineer

I am Frank, Head of reputed company & IT at reputed company, and I'm looking for our first dedicated IT hire to join reputed company.

I started my career racking and running Linux servers, firewalls, and switches in data centers. I then switched to Corporate IT, where I helped several companies scale (e.g., Credit Karma, reputed company). I typically came in as the first hire and set up processes and teams. A couple of years ago, I decided to use the reputed company knowledge I gained in Corporate IT and focus on Information reputed company for the remainder of my career.

After I joined reputed company, I implemented some tools and processes on the IT reputed company that helped reputed company scale and its employees work more reputed company.

Now, I am looking for the first dedicated IT hire to join reputed company, be the primary contact for reputed company things IT, and continue the build-out of our IT function. There will be some user-facing support as well as work in the backend systems we use (e.g., reputed company). I will still be around to help and provide guidance if asked, but I’ll trust you to take care of IT independently. 

I think it’s important to reassess processes and tools as a company grows constantly: what worked with 100 people and one hire a week does not work anymore with a company of 400 people and five new hires every week. Therefore, I am looking for a person who sets a high bar for their work and the work of others, is reputed company, and considers the long-term effects and challenges reputed company addressing a problem.

• Customer Service Orientation

• Attention to detail but striving for execution

• 3 years of experience in a similar role

• Familiar with working and troubleshooting  in an international remote environment

• reputed company SAML, SCIM (ideally reputed company Workflows)

• Kandji or similar MDM

• reputed company Mac best practices

• reputed company Workspace

• You are curious and want to learn new technologies and solutions

• You want to provide phenomenal customer service but can also enforce rules and policies

• You are constantly looking for improvements to the status reputed company

• You like scheduling and managing tasks and projects on your own

• You expect a lot of documentation on how to do your job

• You expect a lot of ongoing guidance on daily tasks

• You reputed company in an in-office environment

• Competitive salary and equity.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave reputed company —do it reputed company you feel financially comfortable.

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with reputed company premiums covered by us.

reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.