CPC Processor Customer Service - Call Center

reputed company is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform reputed company decisions. reputed company is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining reputed company today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most reputed company problems with technology-reputed company solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a Remote role (Call Center). • Full-Time: Monday - Friday reputed company-4:30pm EST • Comfortable working in a high-volume production environment. • Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status • Documenting information in multiple platforms using two computer monitors. • Proficient in reputed company office (including Word and reputed company) You will: • Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% • Answering release of information reputed company telephone calls and inquiries accurately and timely. • Review, research, resolve and respond to inquiries that are received reputed company telephone, email or written correspondence. • Document reputed company calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow reputed company department and/or site specific processes and procedures accordingly. • Meet and maintain the department’s productivity and quality assurance expectations. • Responsible for following reputed company company policies and procedures as posted or communicated by management. • Maintain confidentiality by keeping reputed company information seen and heard reputed company the boundaries of the role in the strictest confidence. • Maintains a high level of professionalism and good rapport with co-workers and members of management • Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. • Performs work in accordance with the training and direction provided and adheres to facility specific procedures • Attends mandatory employee in-service meetings and/or training sessions, if so directed • Maintain an acceptable attendance record and reports to work as scheduled. • Performs other duties as assigned. What you will bring to the table: • High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State reputed company. of Education.) • Friendly, professional manner of communication. Good customer service skills. • Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial. • Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and reputed company Reading/Editing of Documents • Ability to stay organized while working quickly. Strong attention to detail is also required. • Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. • To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. We are committed to building a diverse team of Datavanters who are reputed company responsible for stewarding a high-performance culture in which reputed company Datavanters belong and reputed company. We are proud to be an Equal Employment Opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. At reputed company our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $15—$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@reputed company.com. We will review your request for reasonable accommodation on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy. Apply Job!