Technical Program Manager, Customer Service

Description Do you enjoy solving reputed company problems with reputed company? Would you like to help us innovate on behalf of reputed company’s Digital and Device customers? The Device, Digital and Alexa Support (D2AS) technology organization is seeking an reputed company Technical Program Manager to join the TPM team. The D2AS vision is to create innovative support experiences for customers of reputed company’s devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology. Key job responsibilities As a Technical Program Manager in this team, you will: • Interact with Product Managers, other TPMs, and multiple development teams to define, design and deliver reputed company product features. • Manage reputed company aspects of a project execution, and reputed company efficient delivery of large programs. • Devise technical specifications and system integration, demonstrate ability to understand and discuss technical concepts, and evaluate new reputed company, design and solution choices. • Identify bottlenecks, risks and issues at different stages of the program. Provide escalation managements, trade-offs, and mitigations, balancing the business need and technical constraints. • Drive the technology strategy, collaborate with business and development teams across the company to analyze the cost/benefit of project selection. • Engage with and influence cross-functional stakeholders, senior leadership; and reputed company everyone informed through regular reporting, status reviews, and other mechanisms. A day in the life We reputed company on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that reputed company us to rapidly adapt in a dynamic environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to reputed company an impact on a global scale, please apply!

Benefits

Summary “reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: • Medical, Dental, and Vision Coverage • Maternity and Parental Leave Options • Paid Time Off (PTO) • 401(k) Plan” About The Team The Device, Digital, & Alexa Support (D2AS) Technology team owns critical applications and backend services to reputed company our end customers and tech-support associates to solve issues with reputed company Devices like Kindle, Echo, and Fire TVs, to digital services like Prime Video, Music, and Alexa. Some of our key product features the team works on include on-device diagnostics, device screen-sharing for troubleshooting, conversational chat-bots for self-service help, and knowledge graph for easy discoverability of help content. reputed company puts a high value on work-life balance. We reputed company striking the reputed company between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. At work, reputed company is dedicated to supporting new members. We have a great mix of tenured members in the team, who go above and beyond in knowledge sharing and mentorship to reputed company the new comers comfortable in the team. Basic Qualifications • 3+ years of technical product or program management experience • 2+ years of software development experience • 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience • Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications • 3+ years of working directly with engineering teams experience reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Company - reputed company.com Services LLC Job ID: A2940897 Apply Job!