HOSPITALITY SPECIALIST

About the position The Hospitality Specialist at Flik Hospitality Group is responsible for creating a welcoming and professional atmosphere for clients, executives, and staff. This role focuses on delivering high standards of service, maintaining customer satisfaction, and ensuring the office space operates smoothly. Responsibilities ? Provide high-level internal and external customer support. , ? Manage the reception desk and greet employees and visitors with a smile while maintaining eye contact through the entire interaction. , ? Assist with creating a collaborative environment amongst team through events and personal introductions. , ? Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest. , ? Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and kitchen. , ? Responsible for the restocking and ordering of the office and kitchen supplies. , ? Knowledge of set up and tear down for all onsite catering. , ? Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications. , ? Maintain a strong awareness of business activity and communicate all updates with team members. , ? Communicate and interact effectively with all other departments including the building management company. , ? May serve as point of contact for external vendors/service providers. , ? Proactive, timely and clear communication to remote team and leadership, especially when alerting changes and needs to support successful front desk and floor services functions. , ? Effectively solve space or amenity related issues to ensure an elevated user experience. , ? Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor. Requirements ? A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role. , ? The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. , ? Excellent listening and oral communication skills. , ? Basic computer skills and knowledge of office technology / equipment. , ? Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details. , ? Discreet, ethical, and committed to maintaining a high degree of confidentiality. , ? A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain. Nice-to-haves Benefits ? Medical , ? Dental , ? Vision , ? Life Insurance/ AD , ? Disability Insurance , ? Retirement Plan , ? Paid Time Off , ? Holiday Time Off (varies by site/state) , ? Associate Shopping Program , ? Health and Wellness Programs , ? Discount Marketplace , ? Identity Theft Protection , ? Pet Insurance , ? Commuter Benefits , ? Employee Assistance Program , ? Flexible Spending Accounts (FSAs) Apply Job!