Director of Operations, PHIEA

Are you a strategic leader with a passion for transforming healthcare? Bring your skills and dedication to Pennie, where we are seeking a dynamic Director of Operations to drive efficiency, innovation, and accessibility within our State-Based Exchange. The Director of Operations is a key role within the PHIEA (Pennie) organization. The work of this position focuses on maintaining and optimizing the operational capabilities required for the Pennie organization to fulfill its mission and strategic goals. This position is responsible for the stability, availability, and quality of service to all stakeholders, as well as daily oversight of all operations personnel. Key to this role is maintaining a consumer-focused mindset where the burden on enrollees is minimized and an ongoing effort is made to ensure a clear and smooth enrollment and eligibility process from the perspective of current and prospective enrollees. This position will also ensure that information provided to applicants and enrollees is consistent across the various entities that have direct customer interaction, including the Pennie Contact Center, assisters, agents and brokers, and insurers. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: ? Full-time employment ? Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. ? Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, Pennsylvania. ? Salary: In some cases, the starting salary may be non-negotiable. ? You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. QUALIFICATIONS ? Seven (7) years of experience directing operational processes and teams in a health insurance industry or marketplace, including five (5) years in a supervisory/managerial capacity and 3 years of experience determining Affordable Care Act eligibility, and a Bachelor's degree; or ? An equivalent combination of experience and training. Additional Requirements: ? You must be able to perform essential job functions. Preferred Qualifications (not required): ? At least 3 years of experience with contact center operations. ? At least 3 years of experience in vendor management. How to Apply: ? Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). ? If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. ? Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. ? Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: ? Pennsylvania law (51 Pa. C.S. ?7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans? Preference tab or contact us at [email protected]. Telecommunications Relay Service (TRS): ? 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Apply Job!