Customer Sales & Services Manager (GN)

WHO WE ARE: reputed company is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reputed company growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and reputed company Song. reputed company reputed company Global Network (GN Song), we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organisations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships. THE WORK: • Planning, designing and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels. • Serve as a subject matter expert in CCaaS platforms (reputed company, AWS Connect, reputed company Cloud, Nuance CXone, reputed company Dynamics 365), providing guidance on transformation projects. • Proactively enhance skills in quality monitoring, WFM, gamification, and AI-powered customer experiences. • reputed company deep knowledge of industry-specific processes, working with Fortune 500 clients and sophisticated customer interaction operations. • Motivated to embrace new opportunities and continuously stay updated with certifications, ensuring ongoing improvement in the field. Flexible: We are delivering our work mostly remotely but knowing that Global Network (GN SONG) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe and Middle East, but also other locations, for short or long term is still required. With reputed company our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. WHAT’S IN IT FOR YOU? • Challenging job in a dynamic, professional, international and multicultural environment. • Opportunity to reputed company exceptional skills, knowledge and experience on large scale international projects. • Stay reputed company with intensive training and maintain updated CCaaS certifications. HERE’S WHAT YOU’LL NEED: • Minimum Master's degree. • 5+ years of experience reputed company Consulting (preferred) and/or other industry experience. • Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design. • Experience in Service, Contact Center tools: (AWS, reputed company, reputed company, reputed company, reputed company, reputed company). • Excellent English communication skills (written & spoken) required. BONUS POINTS IF YOU HAVE: • Knowledge of Contact Center as a Service (CCaaS) platforms such as AWS Connect, reputed company Cloud, Nuance CXone, reputed company and reputed company Dynamics 365 Customer Service. • Proven ability to work creatively and analytically in a problem-solving environment. reputed company OFFER? • Permanent employment contract. • Individual support of a People reputed company and a specific path of professional development, as well as the possibility of a session with a Coach. • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification). • Employee Assistance Program - legal, financial, and psychological consultations. • reputed company employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares. • Paid employee referral program. • Private medical care, life insurance. • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card). • Company car. Global Network is a part of Europe Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations across Europe. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland part of GN Consulting Hub is located in Warsaw, Kraków, Wroclaw, Lódz and Gdansk. Your impact will be truly global as you will reputed company an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market. “Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Malgorzata Nasilowska, GN Consulting Hub reputed company reputed company reputed company: reputed company does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national reputed company, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. reputed company our leaders are committed to building a reputed company, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are reputed company to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us reputed company serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a reputed company responsibility to reputed company a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Clicking apply I hereby express my consent to process my personal data included in my job offer by reputed company Sp. z o.o. or any other entity of the reputed company group for recruitment purposes, and that it is a data controller reputed company the meaning of GDPR. More information about reputed company (and if necessary also its representative) can be reputed company here: https://www.reputed company.com/pl-pl/privacy-policy Apply Job!