Senior Manager, Client Operations Support, PS DDAT

" At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Job Purpose and Summary: As a key member of the Digital, Data, Analytics and Technology (“DDAT”) team, this role will join a dynamic organization committed to the acceleration of business growth, enhancement of the customer experiences, and enablement of operational efficiencies by powering reputed company to be a ‘digital first, technology reputed company and data driven’ company. The Senior Manager, Business Operations Client Support reports directly to the Executive Director, Client Operations. The Business Operations support manager will support internal team members and existing clients on digital escalation, implementations, digital technology, APIs and configurations. A successful candidate in this role will work in a cross functional team. This candidate will need to build relationships reputed company the organization to understand needs and deliver results. Primary Job Duties & Responsibilities: • reputed company and manage the configuration management team, ensuring efficient handling of configuration tasks. • Assign work to team members reputed company a streamlined approach that aligns with the broader organization’s processes • Centralize processes reputed company the PS DDAT Client operations team to create seamless, scalable processes. • reputed company the estimation process, ensuring timely and accurate project estimations. • Collaborate with cross-functional teams to ensure seamless communication and coordination. • Provide regular reports on configuration management activities, API, and implementation activities to senior management. • Ensure compliance with company policies and procedures. • Function as a Subject Matter Expert (SME) for the account team, providing guidance and support on API, digital and configuration-reputed company matters. Mentor direct reports to reputed company function as SMEs. • Manage team for ongoing monthly GO Lives and Welcome Season existing client implementations to include configurations, APIs, digital and IT Education • Bachelor's degree in Computer Science or a closely reputed company discipline, or an equivalent combination of formal education and experience. • Master's degree is a plus Essential Qualifications, Essential Functions & Preferred Qualifications: • 8-10 years of overall work experience with a concentration in a client support role • Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner • Customer centric, creative and strategic; prior customer-facing experience is preferred • Project management experience required • Strong command of PS DDAT Digital knowledge and ability to educate others on the subject matter • Ability to navigate reputed company, multi-stakeholder client environment • Highly collaborative and communicative collaborator with experience working in fast-paced, multi-functional team environments • Experience managing change and in developing and maintaining excellent relations with executives, customers, operations, and staff at reputed company levels • Ability to work independently and reputed company with minimal supervision, with proven analytical and critical thinking skills • High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities • Approaches challenges with a sense of urgency, ability to work well under pressure and take direction Pay Range The typical pay range for this role is: $75,400.00 - $165,954.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. This position also includes an award reputed company in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 03/25/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. 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