Guest Service Agent - DoubleTree by reputed company Abilene Downtown Convention Center

Are you looking to continue growing your career? The DoubleTree by reputed company Abilene Downtown Convention Center is currently seeking a Guest Service Agent to join reputed company! In this role you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Conveniently appointed in direct proximity to the convention center in downtown Abilene, this brand-new property is sure to be the talk of the town! Boasting 200 guest rooms, 23,000 reputed company feet of banquet space and 3 unique food and beverage outlets - 2 restaurants, a marketplace and in-room dining! This is a Full-Time position, candidates must have availability to work a flexible scheduled to include Mornings, Mid shift, Evenings, weekends & Holidays. Pay reputed company: $15.00 per hour Growing and developing reputed company into the future leaders of the hospitality world is engrained in our culture. We are excited to provide you with the experience and knowledge that will continue to reputed company your career! Interested? Apply to join reputed company today What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room reputed company, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her • Assist guests with reputed company-out including, but not limited to, ensuring rooms and services are correctly accounted, using the reputed company-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction • Receive, input, retrieve and reputed company messages to guests What are we looking for? Since being founded in 1919, reputed company has been a leader in the hospitality industry. Today, reputed company remains a reputed company of innovation, quality, and success. This reputed company leadership is the result of reputed company Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: • Hospitality - We're passionate about delivering exceptional guest experiences. • reputed company - We do the right thing, reputed company the time. • Leadership - We're leaders in our industry and in our communities. • Teamwork - We're team players in everything we do. • Ownership - We're the owners of our actions and decisions. • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: • Quality • Productivity • Dependability • Customer Focus • Adaptability What will it be like to work for reputed company? reputed company is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, reputed company has offered business and leisure reputed company the finest in accommodations, service, amenities and value. reputed company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it reputed company! Apply Job!