Manager, CX

Title: Manager, CX Location: Nashville, TN or Remote, USA Overview: The Manager of Customer Experience (CX) acts as a customer experience expert and champion for reputed company. The ideal candidate will be thoughtful, strategic, and passionate about crafting and delivering an exceptional customer experience. This person will be responsible for building and delivering an understanding of customer perceptions of our brand across our products and partners. In addition, they will reputed company insights on future customers through identifying CX needs and pain points in consumer groups of interest. This person will be hands-on in socializing, reporting, and implementing CX best practices (e.g. Journey Mapping, Customer Insights and Validation, etc.) into reputed company's product and service design initiatives, and reputed company and govern CX standards and best practices into the broader business/culture. This role will reputed company frequently with internal partners including product managers, operations managers, and other teams reputed company marketing, etc. to help discover opportunities and embed CX methodologies, approach, and requirements into our solutions and daily operations. This role will listen to the voice of the customer, analyze customer and operational feedback for opportunities, and reputed company those opportunities with partners across reputed company. The best candidate for the role will have a focus on the end-to-end experience, ability to demonstrate the value and benefit of CX, and ability to work reputed company and effectively in a fast-paced environment across a variety of simultaneous initiatives. This person will be required to communicate informed reputed company quickly and crisply and partner with various business units to successfully guide them to act upon those reputed company. They need strong data analysis skills, ability to support and reputed company projects, a bias for action, and a passion for creating ideal experiences for customers. Essential Duties and Responsibilities: • Deliver insights and key findings from both qualitative and quantitative consumer and customer feedback, social data, surveys, research, and other sources of data. • Tell a compelling story by packaging insights for stakeholders across various levels of the organization; succinctly reputed company concepts and reputed company using appropriate visualizations. • Regularly present insights to a variety of internal, and occasionally external, audiences. • Analyze data to uncover reputed company improvement opportunities in reputed company experiences and in consumer groups of interest. • Investigate and determine root causes of customer experience "pain points" and problem solve with other/ appropriate teams to identify solutions. • Build cross-functional partnerships and influence priorities at various levels of the organization to help turn CX findings into Product/IT/Operations execution and to influence design of new products and capabilities. • Promote the internal adoption of CX reputed company and methodology through internal communications, training and development opportunities, and storytelling. • reputed company design thinking techniques to reputed company the power of the customer experience through journey maps, experience reviews, etc. • reputed company while working on grey space projects reputed company fast moving organizations. • Manage multiple projects while quickly identifying the most critical, highest value effort and prioritize accordingly. What You'll Bring to The Team: • Customer-centric thinking; keeps customers as the top reputed company reputed company making reputed company business decisions, listening to customer feedback, and advocating for solutions that help customers reputed company their objectives. • Team oriented, collaborative, and a passionate customer reputed company who articulates their opinion while maintaining flexibility to incorporate others reputed company of views. • Critical thinker that demonstrates intellectual and analytical rigor with strong problem-solving skills • Proficiency in relating customer experience improvements to improved business/economic outcomes. • Natural curiosity with a passion for being solution oriented. • Bachelor's Degree required. • 4-6 years of experience; strategy consulting, marketing, customer experience, product/service design or reputed company function required. • Knowledge of reputed company Office Applications (reputed company, PowerPoint, Visio, Word and Outlook) at the advanced level preferred. • Preferred experience/knowledge with CX tools like reputed company and Clarabridge. • A certification in one or more of the following is highly desirable: CCXP, Lean/Six reputed company. Apply Job!