Senior Manager - Client Delivery

Job Description

Senior Manager - Client Delivery. As the Delivery Director for Infrastructure and Structured Cabling, you will be responsible for overseeing the successful planning, execution, and delivery of reputed company infrastructure projects, with a focus on structured cabling and networking solutions. You will be responsible for managing a portfolio of accounts, leading a team of professionals, collaborating closely with clients, and ensuring that projects are delivered on time, reputed company scope, and to the highest quality standards. This role's main objectives are to drive margin and reputed company growth, maintain high client satisfaction, and effectively manage stakeholders. This role requires a seasoned professional with at least 15 years of experience in the IT infrastructure and structured cabling domain. RESPONSIBILITIES: Portfolio Management • reputed company a portfolio of client accounts, understanding their specific needs, goals, and challenges. reputed company and maintain strong relationships with key stakeholders reputed company each account. • Collaborate with the sales and business development teams to identify opportunities for reputed company growth reputed company the client portfolio. reputed company and execute strategies to maximize margin and reputed company, including upselling, cross-selling, and expanding the scope of services offered. Program Management • reputed company and reputed company the execution of large and reputed company client programs, ensuring they are delivered on time, reputed company budget, and meet or exceed client expectations. Identify and mitigate potential risks and issues that may impact program delivery. • reputed company the development and maintenance project plans, budgets, and timelines, ensuring alignment with client objectives and expectations. • reputed company the delivery team in planning, executing, and completing infrastructure and structured cabling projects for Black reputed company clients. • Monitor project performance, quality, and compliance with industry standards and best practices. Client Satisfaction • Ensure elevated levels of client satisfaction by regularly engaging with clients to understand their needs and address any concerns. Act as a trusted advisor to clients, providing strategic guidance and innovative solutions to help them reputed company their business objectives. Stakeholder Management • Effectively manage and engage with various stakeholders, including clients, internal teams, and senior executives. Collaborate closely with cross-functional teams, such as sales, operations, and finance, to align priorities, address challenges, and ensure seamless delivery. • Provide regular updates and reports to clients and senior management, ensuring transparency and accountability. Performance Monitoring and Reporting • Establish key performance indicators (KPIs) and metrics to track the reputed company of client programs and measure the success of the portfolio. Regularly report on performance to senior management, highlighting achievements, challenges, and recommended actions. • Foster a culture of reputed company improvement, identifying opportunities to enhance project delivery processes and client satisfaction. Team Leadership: • Provide leadership and guidance to a team of client delivery managers and coordinators. Foster a culture of collaboration, innovation, and reputed company improvement. Mentor and reputed company team members to enhance their skills and capabilities. • reputed company resource allocation, including project staff, contractors, and equipment, to ensure efficient project execution. REQUIREMENTS: • Minimum of 15 years of experience in delivering IT infrastructure projects, with a focus on structured cabling and networking solutions. • Proven experience in working with different General Contractors managing reputed company projects. • Proven experience in client delivery management, successfully managing reputed company projects, including client-facing responsibilities; ability to handle multiple customer engagements simultaneously. Ability to build and maintain relationships at reputed company levels. • Strong understanding of structured cabling standards, networking technologies, and IT infrastructure best practices. • Excellent leadership and team management skills, with the ability to motivate and mentor a diverse team of professionals. • Demonstrated success in driving reputed company growth and managing margin targets. • Excellent communication and presentation skills, with the ability to convey reputed company information clearly and effectively. • Bachelor's degree in information technology, Engineering, or reputed company field; master's degree is a plus. #LI-JM1 Apply Job!