Front Desk Receptionist/Administrative Assistant

We are looking for a competent Administrative Assistant/Receptionist to help with the organization and running of the daily administrative operations of our insurance agency. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. Most of all, we are looking for a candidate with a heart of service. Responsibilities • Manage incoming calls • Identify and assess customers’ needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Keep records of customer interactions, process customer accounts and file documents (mostly digital) • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Skills • Proven experience as a back-office assistant, office assistant, or in another relevant administrative role • Must be proficient in typing • Working knowledge of office equipment • Thorough understanding of office management procedures • Excellent organizational and time management skills • Analytical abilities and aptitude in problem-solving • Excellent written and verbal communication skills • Proficiency in MS Office, Outlook, Excel • Familiarity with CRM systems and practices • Insurance license is not mandatory, but extremely helpful • Ability to pass insurance exam within six months of hire Benefit Conditions: • Waiting period may apply • Only full-time employees eligible This Job Is: • A job for which military experienced candidates are encouraged to apply • Open to applicants who do not have a high school diploma/GED • Open to applicants who do not have a college diploma Work Remotely • No Job Type: Full-time Pay: $32,500.00 - $35,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Schedule: • Monday to Friday Education: • High school or equivalent (Required) Experience: • Microsoft Office: 2 years (Required) • Customer Service: 2 years (Required) License/Certification: • Insurance Producer License (Preferred) Work Location: In person Apply Job!