Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: • Communicates with customers reputed company inbound and outbound manual calls and outbound calls generated reputed company automated dialer system • Assesses customer need for additional products/services • Assesses customer compliance with physician orders • Answers questions and provides customer education regarding products/services • Documents calls in computerized record keeping system • Enters customer orders in computerized system • Verifies and updates demographic information such as address and telephone number in computerized records • Read and analyze documents such as patient orders • Comprehend pharmacy prescription terminology • Effectively communicate with coworkers and patients alike • help with the training of employees • calculate figures and amounts in reference to frequency and doses dispensed • apply common sense understanding to carry out oral and written instructions Education & Experience: • High School Diploma, General Education Diploma (GED), or one to three months reputed company experience and/or training • Computer entry Required • Must meet any licensing requirements necessary for specific location Physical Demands: This employee must occasionally lift and/or move up to 25 pounds. Apply Job!