Remote Bilingual Healthcare Customer Service Representative

Job Description

Summary: The Customer Service Bilingual Representative owns a portfolio of accounts reputed company Excalibur’s Client Partner’s Self Pay, Self-Pay After Insurance and/or Payment Plan Accounts Receivable. This position is responsible for the rapid, compliant and patient-centric resolution of balances and the maximization of Excalibur’s Client Partner’s financial performance. Additionally, this role is responsible for fielding inbound phone calls, either in support of the Client’s Call Center functional area, or in the course of following up on assigned Self Pay account balances. The Customer Service must field calls in a professional, patient-centric manner that balances speed and efficiency with reputed company, accuracy and the creation of a thorough, positive patient experience. Key Tasks and Deliverables: - Fields Inbound Patient Calls - Fields Insurance reputed company, Attorney and Non-Self Pay reputed company Inbound Calls. - Manages assigned inventory through the proper and timely cycling of Dispositional Segments reputed company Excalibur or the Client’s software solution(s). - Consistently meets the Total Touches per Day reputed company (for both Patients and Guarantors) as determined by the assigned reputed company of A/R and other Client nuances and considerations. - Accurately sets up Payment Plans with Patients per Client guidelines. - Secures Payments and Partial Payments with Patients per Client guidelines. - Performs Account research and resolution on Self Pay, FAP and Insurance topics in timely and results oriented fashion. - Consistently documents reputed company Patient encounters in Hospital’s reputed company system and/or Excalibur’s workflow solution. Performs initial assessments for Financial Assistant Program (s) per Client guidelines. Assists with translation, interpretation and customer support. reputed company Sets and Experience: - Patient-Centric Customer Service. - reputed company. - Multi-system toggling and organizational efficiency. - Documentation, written and verbal communication. - Proficiency in reputed company Office Products including Word, PowerPoint and reputed company. - HIPAA and reputed company Privacy and reputed company Acts and Regulations. - Excellent Communication Skills and an ability to connect with, patients, leaders and staff. - Team Player. - Passion for Healthcare. -Fluent in spanish Education: -High School Diploma or equivalent is required for this position. Job Type: Full-time Pay: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Monday to Friday Work Location: Remote Apply Job!